Client Success Manager
Centerfield
Senior Client Success Manager
Centerfield
full-time
Posted on:
Location Type: Hybrid
Location: Los Angeles • California • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $120,000 per year
Job Level
Senior
Tech Stack
Tableau
About the role
- Manage a book of business with a focus on renewals, growth, and long-term success. Develop strategies for onboarding, adoption, and ongoing engagement that deliver tangible ROI and maximize customer satisfaction (CSAT) and Net Promoter Scores (NPS)
- Build deep knowledge of each client’s goals, programs, and performance metrics. Master Centerfield’s solutions, tools, and industry terminology to engage clients in a compelling and credible way
- Proactively identify upsell and cross-sell opportunities, introducing product offerings and strategies that fuel client growth and help achieve fiscal revenue targets
- Guide clients through short-, medium-, and long-term strategies, fostering trusted relationships and turning satisfied clients into advocates through case studies, testimonials, and peer networking
- Define, monitor, and report on KPIs for each client program. Lead regular client meetings (weekly or bi-weekly) to review objectives, progress, and results, while hosting internal meetings as needed to align teams
- Maintain organized tracking of projects and deliverables, ensuring clarity of goals, timely execution, and compliance with internal controls and procedures
- Address escalations and complex client needs with resourcefulness, collaboration, and creative problem-solving
- Provide feedback and insights to leadership to inform product innovation, enhance offerings, and support the company’s growth
- Utilize Salesforce, Looker, and internal platforms to manage client engagement, maintain accurate records, and ensure smooth communication across teams
- Prepare and deliver compelling presentations and reports for client partnership meetings, highlighting progress, ROI, and opportunities for further growth
Requirements
- 3+ years of Client/Customer success, account management, or similar experience.
- Bachelor’s degree in Marketing, Business Administration, Economics, or equivalent experience.
- Knowledge of and experience with digital and/or affiliate marketing, including paid media advertising.
- Proficient in Microsoft Office, including Microsoft Excel and PowerPoint.
- Nice to have, but not required: experience in JIRA, Asana, Tableau, Looker, and Call Center knowledge.
- Strong analytical skills with the ability to translate data into actionable strategies.
- Ability to absorb information quickly and turn complex ideas into action items and results.
- Proven ability to manage multiple projects and clients simultaneously with exceptional attention to detail.
- Strong problem solving and networking skills; ability to proactively find resources to create a solution.
- Excellent written, verbal, presentation, and interpersonal communication skills.
- Critical thinker, with the ability to roll up your sleeves and get creative.
- Proactive worker, with ability to work both independently and in collaborative team environments.
- Team player, with a strong sense of ownership and a 'get things done' attitude.
- Highly responsible, self-motivated, and able to thrive in an energetic, fast-paced environment.
- Knows what needs to be done and operates with a sense of urgency, focus, and discipline.
- Thorough, detail-oriented persona, who is meticulous about documentation and task completion.
- Above all, ethical, honest, fair and maintaining high integrity.
- Flexibility in work hours depending on client meeting schedules across multiple time zones.
Benefits
- Competitive salary + generous quarterly bonus
- Unlimited PTO – take a break when you need it!
- Industry-leading medical, dental, and vision plans + generous parental leave
- 401(k) company match plan – fully vested on day 1
- Outside patio overlooking Playa Vista + cabanas, firepits & working grills
- Monthly happy hours, catered lunches + daily food trucks
- Award-winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA)
- Fully stocked kitchens with snacks & drinks
- Breakroom supplied with games, couches, workout equipment + weekly in-office exercise classes hosted by professional instructors (yoga, kickboxing & circuit training)
- Free onsite gym + locker rooms
- Paid charity and volunteer days (local mentor programs, adopt a pet, beach cleanup, etc.)
- Monthly team outings (ball games, casino night, hikes, etc.)
- Career growth – we enjoy promoting from within!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client successaccount managementdigital marketingaffiliate marketingpaid media advertisinganalytical skillsproject managementpresentation skillsdata analysisKPI monitoring
Soft skills
problem solvingnetworkingcommunication skillscritical thinkingproactive work ethicteam playerattention to detailresourcefulnesscreativityownership
Certifications
Bachelor’s degree in MarketingBachelor’s degree in Business AdministrationBachelor’s degree in Economics
