Center for Health Care Strategies

Analyst

• Associate Analysts are responsible for providing direct support to end users in efficiently and accurately utilizing NHI&T applications, technology, and electronic medical records.
• Associate Analysts participate in building, testing and validating of new functionality and engaging in custom configuration activities.
• Associate Analysts perform in-depth analyses of workflows, data collection, report details and other technical issues associated with clinical applications.
• The Associate Analyst should have the ability to recognize opportunities for process improvement and optimization activities designed to create more knowledgeable end users.
• The role of this position includes acting as a change agent, educator and resource in advancing the strategic mission of Nemours, while advancing knowledge and avoidance of data and systems integrity risks.

Associate Analyst – Clinical Applications, Bedside

• Provide direct support to end users in utilizing NHI&T applications and electronic medical records.
• Participate in building, testing and validating of new functionality.
• Engage in custom configuration activities.
• Perform in-depth analyses of workflows, data collection, report details and technical issues associated with clinical applications.
• Recognize opportunities for process improvement and optimization activities designed to enhance end user knowledge.
• Act as a change agent, educator, and resource in advancing Nemours' strategic mission.

Health Informatics and Technology Associate Analyst – EPIC Emergency

Director

• Develop and execute benefits and leave strategies aligned with organizational goals and Total Rewards philosophy.
• Provide recommendations to senior leadership on plan design, cost management, and vendor partnerships.
• Monitor industry trends and regulatory changes to maintain competitive and compliant programs.
• Oversee administration of health, welfare, and leave programs, ensuring accuracy and timeliness.
• Lead annual benefits enrollment and communication campaigns.
• Manage vendor relationships and negotiate contracts to optimize service and cost.

Director, Benefits and Leave of Absence

Financial Planning and Analysis

• Utilizing high-level customer service, healthcare finance knowledge, and excellent communication skills, the Family Financial Advocate will facilitate, educate, and communicate to patients/families about the financial aspects of seeking treatment at Nemours.
• Conduct interviews, gathering, assembling, and reviewing sensitive information supplied by applicants relevant to the initial and ongoing Nemours Financial Assistance Policies and Medicaid Programs.
• Work directly with insurance carriers or with internal insurance verification personnel to determine benefit level, coordination of benefits, coinsurance and deductible amounts and communicate financial obligations to the guarantor.
• Responsible for determining a suitable financial assistance program for each family identified as being in need, developing payment arrangements, collecting prepayments (pre-service deposits and out-of-pocket costs), providing cost estimates to patients and providers, and approving discounts in accordance with organizational and government policies.
• Research and address a broad range of inquiries covering items such as insurance regulation and processing protocols, charge discrepancies, benefit interpretation and adjudication.
• Support the Medicaid Enrollment processes.

Financial Family Advocate I

Public Relations

• Coordination of media relations, community relations, social media, blog development.
• Support the PR director and the team.
• Media outreach and research.
• Writing news releases, blogs, and social media content.
• Support event logistics for PR events.
• Manage media subscriptions and invoices.

Public Relations Coordinator

Program Manager

• Provide administrative and financial oversight of program(s) within the DOP by directing and managing the activities of the assigned program(s) having responsibility for planning, budgeting, implementing and maintaining costs, methods, and associates.
• Manage Labor Distributions Schedules for staff within assigned programs
• Serve as a liaison to SPA and Research Finance in preparing grant budgets, renewals, and the submission of research grants. Work with SPA to assure prompt and accurate accounting related to funded projects and submissions in ITP and RSP.
• Serves as the liaison for execution of legal contracts and agreements with Research Administration.
• Identify potential grant opportunities and support development of proposals.
• Provide financial and administrative regulatory oversight for grants, other sponsored awards, and other budgetary items if/when applicable for all Center research activities and support center personnel in facilitating research.
• Develop administrative/operational systems to streamline project development and administration and work to ensure the growth of the Center.
• Maintain the center or lab website and social media presence, including regular updates and enhancements and assure that the Center’s technology remains current, evaluating programs and platforms and monitoring appropriateness and use.

Research Program Manager

• Provide direct support to end users in the efficient and accurate utilization of the IS Imaging Informatics applications
• Participate in building, testing and validating new functionality
• Perform in-depth analysis of workflows, data collection, report details and other technical issues
• Collaborate with senior management to plan, implement and evaluate the effectiveness of systems and services
• Identify and coordinate system updates, changes and enhancements to support clinical information and meet business needs
• Facilitate the installation and implementation of hardware equipment between IT, patient care, and business process teams
• Prepare charts and diagrams to assist in problem analysis and submit recommendations for solutions
• Manage and co-ordinate team tasks
• Facilitate the maintenance of issue lists, documentation, meeting minutes, agendas, and weekly status reports to appropriate Leadership
• Achieve and maintain application specific certification in accordance with vendor requirements
• Conduct clinical workflow analysis and assess need for workflow redesign and process improvement
• Assist in configuring imaging applications to meet the requirements of Radiology as well as other clinical departments
• Provide support of the Teleradiology program including project scoping, implementation, and daily management of issues, updates and enhancements

Imaging Informatics Analyst

• Provide direct support to end users in the efficient and accurate utilization of the IS Imaging Informatics applications and the electronic medical record as it relates to imaging.
• Participate in building, testing and validating new functionality and engaging in custom configuration activities.
• Perform in-depth analysis of workflows, data collection, report details and other technical issues associated with the use of clinical applications.
• Collaborate with senior management to plan, implement and evaluate the effectiveness of systems and services.
• Identify and coordinate system updates, changes and enhancements to support clinical information and meet business needs, while maintaining system and data integrity.
• Facilitate the installation and implementation of hardware equipment between IT, patient care, and business process teams.

Imaging Informatics Analyst, Cardiology

• Provide direct support to end users in efficiently and accurately utilizing NHI&T applications, technology, and electronic medical records.
• Participate in building, testing and validating of new functionality and engaging in custom configuration activities.
• Perform in-depth analyses of workflows, data collection, report details and other technical issues associated with clinical applications.
• Recognize opportunities for process improvement and optimization activities designed to create more knowledgeable end users.
• Act as a change agent, educator and resource in advancing the strategic mission of Nemours, while advancing knowledge and avoidance of data and systems integrity risks.

Associate Analyst, Clinical Applications – Inpatient

Operations

• Manage compensation programs and ensure competitiveness and equity
• Assist in developing compensation strategy
• Lead design and implementation of new processes
• Collaborate with HR leadership and external vendors

Manager, Compensation Operations

Administration

• Provide leadership and operational oversight for all front-end access functions.
• Ensure accurate and timely patient registration, check-in/check-out processes, payment collection, scheduling, and insurance authorization.
• Responsible for staffing, training, coaching, developing policies and procedures, and maintaining high standards of quality, compliance, and patient service.
• Lead a team focused on operational excellence and continuous improvement by implementing and monitoring workflows that support accuracy, efficiency, and a positive patient experience.
• Serve as a key liaison among clinical teams, administrative leaders, and external payers—promoting seamless communication, proactive problem-solving, and strong collaboration.
• Collaborate with revenue cycle teams, payer authorization staff, ACC leadership, the Access team, and other departments to support strategic, operational, and financial goals.

Manager, Patient Access – Administration OB GYN

Business Operations

• Supports the Service Line Administrator/AVP by assisting in business analysis and data gathering related to new or expanded service line programs, services, state grants, research and clinical performance; works closely with Strategy and Business Development, Finance and Marketing to prepare gate proposals for review and consideration by Florida executive management.
• In collaboration with the Service Line Administrator/AVP and ORL, JAX and other locations as appropriate, hematology/oncology service line leadership, assists and supports local administrative and clinical leaders to identify and develop annual capital and operating needs and budgets. Helps develop productivity goals (budgeted wRVUs by provider, monthly spreads, clinic visits, template utilization, patient access. etc.) with local site leaders.
• Develops key productivity, operational, financial and patient engagement metrics (including but not limited to wRVU production, office and consult volumes, charges, payments and reimbursement percentages, patient engagement, quality & service metrics). Collaborates with site administrative and physician leaders to identify, develop and implement appropriate countermeasures to optimize performance.
• Monitors and reports on the above metrics on a monthly, quarterly and annual basis; presents summaries at Triad and Chairs meetings; keeps service line clinical and administrative leadership updated on issues impacting operating, financial and patient engagement performance, recommending and helping develop countermeasures as appropriate.
• Supports the implementation and tracking of grant-funded activities under the Florida Cancer Connect Collaborative Research Incubator and other state grants as applicable. This role assists in coordinating deliverables outlined in the Work and Evaluation Plan, compiling quarterly and annual reports, and facilitating communication across teams.
• Actively participates in cross-campus collaborative efforts aimed at service line standardization, integration and overall service line margin enhancement; identifies and recommends standardization, revenue enhancement and expense reduction measures across practice sites that can streamline patient intake and throughput, improve cross-campus integration and operating margins across the FL Division.
• Collaborates with Service Line Administrator/AVP, Clinical Revenue Integrity & Business Operations, NCH Clinical Documentation Specialist, and Finance, monitors, identifies trends and reports performance on charge capture and delays, denial management, chart closure (including clinical documentation) and develops and helps implement required countermeasures to optimize financial performance.
• Assists in the development and rollout of new productivity and management tools aimed at improving provider productivity, access and service line efficiency; ensures end user training as part of implementation of these programs.
• Promotes patient- and family-centric customer service and all aspects of Nemours True North metrics, working collaboratively with chairs and chiefs, statewide administrative leaders, clinical nurse managers and other members of the service line’s management team to identify goals, trends and, where necessary, countermeasures aimed at achieving targets.
• Collaborates with site administrative leaders, Chiefs, Service Line IS Clinical App Associate Analyst and Executive Assistants to enhance and optimize patient access by assisting with clinical template management tasks.
• Collaborates with Executive Assistants to support new provider onboarding; ensures providers are fully oriented to required training and task completion in order to ensure maximum productivity and reimbursement for the services they provide.

Business Operations Manager – Hematology Oncology

System Administrator

• Administer and maintain Jamf Pro for macOS device lifecycle management, including enrollment, configuration, patching, and compliance enforcement.
• Develop and deploy policies, profiles, and scripts to automate Mac management tasks and enforce security standards.
• Collaborate with Information Security to ensure macOS devices adhere to organizational compliance requirements (encryption, OS updates, application controls).
• Provide tier-3 support for Mac-related incidents and requests, including troubleshooting hardware, OS, and application issues.
• Integrate Jamf with other enterprise systems (e.g., Intune, identity management, network security tools).
• Maintain documentation, SOPs, and knowledge articles for Mac support processes.
• Monitor and report on compliance, device health, and update status using Jamf and related tools.
• Participate in planning and execution of OS upgrade cycles and application deployment strategies.
• Assist with vendor coordination for Apple hardware procurement and lifecycle management.

Mac Endpoint Systems Administrator

Manager

• The Nurse Manager oversees 24/7 operations within the Virtual Command Center.
• Ensure adherence to protocols for inpatient monitoring, virtual sitter services, and home-based care programs.
• Monitor performance metrics (response times, escalation compliance, patient safety indicators).
• Apply Lean and process improvement principles to optimize workflows and program outcomes.

Nurse Manager – Virtual Care

• Prepare monthly, quarterly, and annual financial summaries, variance analyses, and P&L reports to support decision-making.
• Monitor operational spending against budgets and financial plans; perform detailed trend analysis and forecasting.
• Assist in developing, preparing, and managing departmental and organizational budgets.
• Conduct financial modeling to forecast expenses, revenues, and cash-flow impacts.
• Identify cost-saving strategies and revenue enhancement opportunities within healthcare services and recommend process improvements to optimize financial performance and cost efficiency.
• Serve as an educator and resource to department members, members of Enterprise Services, and other members of the hospital/practice as related to business processes, financial systems, and pertinent policies and procedures.
• Analyze reimbursement trends, denial rates, and payment outcomes for services, including specialty service lines.
• Collaborate with revenue cycle teams to resolve billing issues and strengthen cash collection, including AR aging.
• Prepare and deliver presentations, dashboards, and executive summaries for leadership, department heads, and board members.
• Meet with division leadership and providers as needed monthly to review productivity, associated revenue, and operating budgets. When issues or problems are identified, perform follow-up as indicated.