Senior ServiceNow Engineer
GitLab
AngularITSMJavaScriptReactSDLCServiceNowSOAP
Lead ServiceNow Business Systems Analyst
Centene Corporation
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida, North Carolina
Visit company websiteSalary
💰 $100,900 - $186,800 per year
Job Level
Senior
Tech Stack
SDLCServiceNow
About the role
- Leads the collaboration with the business and technology stakeholders to translate high-level business requirements into functional and non-functional technical requirements that will be used by the design and development teams to build the technical solutions that fulfills the business needs.
- Gathers and validates business / technology requirements to establish scope and parameters of requirements and define project impact, outcome criteria, and metrics
- Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards
- Translates conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers / project team
- Creates systems and business process models, specifications, diagrams, and charts to provide direction to developers and/or the project team
- Interprets user requirements into feasible options and communicate these back to the business stakeholders
- Manages and tracks the status of requirements throughout the project lifecycle; enforce and redefine as necessary
- Communicates changes, enhancements, and modifications of business requirements to project managers, sponsors, and other stakeholders so that issues and solutions are understood
- Plans and coordinates user acceptance testing (UAT)
- Monitors and review levels of IT services specified in the service-level agreements (SLAs) with the business
- Researches, reviews, and analyzes the effectiveness and efficiency of existing requirement gathering processes and develop strategies for enhancing or further leveraging these processes; quantify potential efficiency opportunities and track accordingly
- Maintains system protocols by writing and updating procedures
- Provides references for users by writing and maintaining user documentation; provide help desk support; train users
- Prepares technical reports by collecting, analyzing, and summarizing information and trends
- Involved in clarifying requirements and implementing solutions that meet the business needs
- Documents business requirements and potential solutions for system functionality and reporting needs
- Translate business needs into product backlogs, user stories, and business requirements to optimize business value of applications and processes
- Works with internal teams to design & build effective systems that scale efficiently
- Performs other duties as assigned
- Complies with all policies and standards
Requirements
- A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science) and requires 5 – 7 years of related experience.
- Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.
- Experience with Data Processing
- Knowledge of health care payer business functions and operations.
- Knowledge of Agile Software Development; Software Development Life Cycle
- Seeks to acquire knowledge in area of specialty
- Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
- Ability to work independently
- Demonstrated analytical skills
- Demonstrated project management skills
- Demonstrates a high level of accuracy, even under pressure
- Demonstrates excellent judgment and decision making skills
- Ability to communicate and make recommendations to upper management
- Ability to drive multiple projects to successful completion
- Possesses technical aptitude
