Brand & Creative Operations Manager
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Senior Contact Center Operations Analyst
Centene Corporation
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $62,400 - $112,400 per year
Job Level
Senior
About the role
- Leads the review and analysis of current complex contact center operational processes to provide data-driven insights
- Works alongside other team members and other key stakeholders to set objectives and develop improvements to contact center processes
- Develops and implements strategic business solutions through research and analysis of data and/or business processes
- Presents alternative options and recommendations for operational improvement
- Manages the analysis of operational inefficiencies and develops improvement opportunities for contact center processes
- Facilitates the development and enhancement of data reporting assets
Requirements
- Requires a Bachelor's degree
- 4 – 6 years of related experience
- Equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position
Benefits
- competitive pay
- health insurance
- 401K and stock purchase plans
- tuition reimbursement
- paid time off plus holidays
- flexible approach to work with remote, hybrid, field or office work schedules
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
leadershipanalytical skillscommunicationcollaborationproblem-solving
Certifications
Bachelor's degree
