System Analyst – Mainframe Production Support
Arthur Grand Technologies
SQL
Lead Workforce Analyst
Centene Corporation
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $55,100 - $99,000 per year
Job Level
Senior
About the role
- Provide consistency in scheduling, reporting, and processes as well as optimal utilization of systems
- Serve as a lead for the Workforce staff and departmental functions
- Manage/oversee real time call activity at various call centers
- Design and generate department reports
- Perform routine audits on each Workforce staff to ensure desired quality is being met
- Work as a liaison between workforce management and reporting and projects team
- Develop policies and procedures for the workforce management unit
- Assist with the development of expansion of new business
- Performs other duties as assigned
Requirements
- High school diploma or equivalent
- Bachelor's degree preferred
- 5+ years of call center scheduling and service level experience
- 1+ years of workforce management experience in nurse triage call center environment
- Working knowledge of telephony systems, call center technology and vocabulary, manpower planning and scheduling concepts
- Experience with forecasting and workforce management optimization software
- Proficiency with all MS Office applications, CMS, Visio, Business Objects
Benefits
- competitive pay
- health insurance
- 401K and stock purchase plans
- tuition reimbursement
- paid time off plus holidays
- flexible approach to work with remote, hybrid, field or office work schedules
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
call center schedulingservice level experienceworkforce managementmanpower planningscheduling conceptsforecastingworkforce management optimization softwarereport generationroutine auditspolicy development
Soft skills
leadershiporganizational skillscommunicationliaisonprocess consistency
