Centaur Health

Engineer

• Work as part of a team to install Leo Cancer Care systems within the product portfolio to the required specification and quality within the project timescales
• Complete mechanical and electrical installations of Leo Cancer Care products
• Submission of timely and accurate expense reports, film badges, and all job-required administrative duties
• Maintain up-to-date knowledge of all Leo Cancer Care products
• Provide feedback to the Installation Manager regarding any issues, solutions or opportunities which may need to be communicated

Installations Engineer, Level I-II

Field Engineer

• Provide on-site evaluation, maintenance, and repair services for Upright CT and Patient Positioning devices and other products
• Interface with key customer contacts on equipment issues
• Ensure satisfaction to primary customers
• Maintain communications with customers to ensure resolution and proper follow-up
• Keep up to date on administrative responsibilities such as maintaining customer service reports and internal service records
• Identify Sales opportunities and communicate to the sales team
• Work as a team member to provide efficient and cost-effective service delivery
• Complete all administration tasks on time
• Teach and assist other Field Engineers on advanced and complex troubleshooting

Field Service Engineer – Level III

• Work as part of a team to install Leo Cancer Care systems
• Complete mechanical and electrical installations of Leo Cancer Care products
• Meet all Key Performance Indicators (KPI’s) of Order Fulfilment Hardware Installation for your position
• Submit timely and accurately; expense reports, film badges, and all job required administrative duties
• Operate in accordance with the Leo Cancer Care quality system and complete the administration requirements of the role in a timely and accurate manner
• Provide every customer with high quality service and attention throughout the installation process
• Follow Leo Cancer Care’s quality and safety policies
• Provide feedback to the Installation Manager regarding any issues, solutions or opportunities which may need to be communicated to other parts of the organization
• Identify and implement improvements that enhance the customer’s satisfaction