Global External Workforce Program Manager
PerkinElmer
Banking Service Program Manager
Cennox
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
Tech Stack
PMP
About the role
- Program Leadership – Lead a team of project managers/project coordinators, rollout, and governance of multiple customer banking service programs both strategic and planned that will result in project delivered on time/within budget, customer satisfaction, scheduling compliance, and P&L expectations.
- Strategic Planning – Partner with senior leadership to define program goals, KPIs, and success metrics aligned with company strategy.
- Operational Excellence – Implement best practices for service delivery, scheduling, inventory support, and customer care within banking environments.
- Cross-Functional Collaboration – Work closely with banking operations, merchandising, supply chain, IT, and customer support teams to ensure seamless execution.
- Process Improvement – Identify Project delivery inefficiencies; drive continuous improvement initiatives that enhance service performance and reduce costs.
- Performance Management – Track program performance, analyze data, and present reports to stakeholders on progress, outcomes, and ROI.
- Change Management – Champion adoption of new tools, processes, and service standards across many customer platforms.
- Customer Experience Focus – Ensure projects are delivered on time, within budget and per the SOW, while also delivering high level effective communications to all our customers.
- All other duties as assigned.
Requirements
- Bachelor’s degree in business, Operations Management, Project Management, or related field (MBA preferred).
- PMP certification
- 7+ years of experience with program/project management.
- Strong P&L management
- Proven success leading large-scale customer programs with multiple Project Managers and /or Project Coordinators
- Strong understanding of installation, deinstalls, rigging, subcontract management, process standards customer service standards, and workforce management.
- Excellent leadership, communication, and stakeholder management skills.
- Analytical mindset with ability to interpret data and make informed decisions.
- Proficiency in project/program management tools (Asana, Smartsheet, MS Project, or similar).
- Lean Six Sigma, or related certification a plus.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementproject managementP&L managementdata analysisprocess improvementservice deliveryinventory supportcustomer carestakeholder managementcontinuous improvement
Soft skills
leadershipcommunicationanalytical mindsetcross-functional collaborationcustomer experience focus
Certifications
PMPLean Six Sigma
