Cengage Group

Customer Service Agent

Cengage Group

full-time

Posted on:

Location Type: Remote

Location: Ohio • United States

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Salary

💰 $15 - $19 per hour

About the role

  • Handle a variety of inquiries with regards to orders, adjustments, gratis copy requests, company websites, digital product registrations and general product and process inquiries via multiple channels; such as phone, email, cases and live chat.
  • Navigate multiple internal software applications while conversing with customers to clarify their needs, identify the root cause of issues and resolve outstanding inquiries.
  • Identify and report on trends that lead to improvements to our products, services, processes and websites.

Requirements

  • Demonstrate professionalism, attentiveness, compassion and courtesy to others.
  • Dedicated to delivering a service experience that endears customers to proudly reference our products and services.
  • Achieve established quality, availability and productivity objectives to ensure overall success.
  • Be committed to ongoing personal development.
  • Build others' success by sharing acquired knowledge through mentoring opportunities.
  • Thrive in a team environment and also possess the ability to work productively and independently.
  • Demonstrate solid multi-tasking and organizational skills.
  • Possess a High School Graduate or GED.
Benefits
  • Potential to earn a quarterly functional bonus based on individual job performance.
  • Vacation accrual starting on day one, plus company-designated and floating holidays throughout the year!
  • 401K with employer matched contributions.
  • Healthcare (medical, dental, and vision) coverage starting day one.
  • Quarterly performance reviews with a strong culture of internal advancement.
  • A work from home position where the necessary job assets are provided by the company.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
professionalismattentivenesscompassioncourtesycustomer servicemulti-taskingorganizational skillsmentoringteamworkindependence
Certifications
High School GraduateGED