Cengage Group

HR Employee Services Partner

Cengage Group

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $67,000 - $87,100 per year

Job Level

Mid-LevelSenior

About the role

  • What you'll do: Employee Services Serve as a trusted advisor and subject matter expert to leaders and employees at every step of their Cengage journey; providing care, guidance and coaching while effectively mitigating business risk. Partner with HRTSP team to learn and understand the talent strategy for a business unit(s) or function(s), and enable strong execution against those talent plans
  • Play a key role in the implementation of sophisticated organization and operating model projects including org design, role and job leveling, and change management
  • Build a performance-based culture by actively engaging with managers and employees; coach managers on nurturing high performance and addressing under-performance on their teams.
  • Provide expertise, guidance and coaching to leaders managing highly sensitive and complex employee matters including performance management, terminations, and other employment-related matters.
  • In partnership with Legal, lead investigations into employee relations matters with a solid understanding of applicable employment laws, regulations, company policies and procedures and in alignment with Cengage Group’s culture.
  • Provide additional ad hoc support and lead additional projects that are prioritized and critical to the success of the of talent agenda – examples include, but not limited to – compensation reviews, proactive retention, engagement survey action planning, etc.
  • Liaise with other Centers of Excellence: HR Operations, Talent & Inclusion, and Total Rewards to respond to employee and manager needs with efficiency and care
  • Help bring the voice of the customer back to the broader HR team to influence program design
  • In collaboration with Total Rewards, work with leaders and advise on total compensation as it relates to internal/external equity issues.
  • HR Excellence: Ensure the seamless delivery of our employee experience, driving service excellence with a focus on efficiency and consistency in the experience we deliver.
  • Build strong, collaborative relationships with partners to improve the employee experience, share information and influence change.
  • Actively contribute to the global HR community to increase the capability and strategic value of the human resource function through high levels of performance and customer service.

Requirements

  • Bachelor’s degree in Human Resources or related field or requisite experience
  • A minimum of 3-5 years of experience in HR, preferably in an Employee Relations or HR Generalist role
  • Ability to communicate ideas and data in a persuasive and appropriate manner.
  • Strong coaching, conflict resolution and ability to have difficult conversations
  • Strong organization, planning and project management skills; ability to prioritize tasks for both self and team to meet business requirements and deadlines
  • Project management expertise
  • Collaborative, innovative and customer-focused
  • Must possess the ability to thrive in a team-based environment and work effectively with employees of all levels
  • Ability to travel as needed; a few times each year on average
  • Preferred Experience with Workday is a plus
  • SHRM-CP/SCP or PHR/SPHR designation