Account Relationship Manager
Cengage Group
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Hawaii • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SFDC
About the role
- Partner with the Business Development Director team, Adoptions Sales, Career Sales, and Operations teams to identify, nurture, and drive sales opportunities.
- Develop and oversee connections with essential institutional collaborators, guaranteeing seamless delivery and ongoing satisfaction.
- Complete renewals on small and medium-sized CUI renewals.
- Programmatically manage pricing and billing for Inclusive Access, Equitable Access, and CUI programs.
- Drive growth in conversions and upsells using data.
- Ensure account revenue meets or exceeds forecasts.
- Support Account Executives and District Managers in planning.
- Lead customer kickoff calls, ensuring they understand and use available resources.
- Maintain consistent contact with customers through various communication channels.
- Develop and implement strategies for business expansion.
- Monitor sales activities and progress against goals.
- Introduce CU-I as a solution for affordability initiatives.
- Conduct formal customer success reviews and identify new business opportunities.
- Communicate customer requirements to the Product team.
- Record customer activities in Salesforce.com.
- Stay updated on campus systems, policies, and procedures.
Requirements
- Bachelor’s degree or equivalent experience with 5+ years of sales/marketing/account management experience in a B2B role.
- Demonstrated skill in establishing and nurturing connections with essential collaborators.
- Excellent verbal and written communication skills.
- Creative problem-solving and collaboration skills.
- Skilled in organization and planning.
- Excellent business sense and financial expertise.
- Proficient in technology and common software tools.
- Willingness to travel 10-20% within the territory.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales managementaccount managementbusiness developmentpricing managementbilling managementdata analysiscustomer successrenewal managementB2B salesfinancial expertise
Soft skills
communication skillsproblem-solvingcollaborationorganizationplanningrelationship buildingstrategic thinkingcustomer servicecreativityadaptability