Celonis

AI Engineer

• Understand public sector AI strategies and specific agency challenges.
• Actively drive the full customer lifecycle within the public sector.
• Leverage cutting-edge AI technologies to rapidly build creative prototypes in agency hackathons.
• Support our government customers in achieving real value out of AI deployments at scale.
• End-to-end execution of critical Proof-of-Value projects.
• Serve as the internal and external technical subject matter expert for the State & Local Government vertical.

Senior Applied AI Engineer – Public Sector

Consultant

• Lead and drive the implementation process while delivering exceptionally high levels of service to ensure the optimal solution for our customers with our Celonis technology
• Transform the customer’s data using SQL to create the data model for your process analysis
• Design and implement innovative analyses and execution apps and enrich them with Machine Learning algorithms or Task Mining to make the customer’s processes transparent and automated
• Analyze the data to identify process inefficiencies and understand the root causes to jointly suggest approaches to overcome them
• Quantify the business and financial potential and present the most relevant KPIs to the management
• Translate business requirements into technical specifications
• Conduct value creation workshops and align measures to improve process inefficiencies
• Set the foundation of the path to value to make the long-term customer success journey happen

Lead Consultant – Public Sector

Account Manager

• Develop and execute a holistic partner strategy for the India market to achieve assigned sales goals (typically “Influenced revenue”/Co-sell and direct revenue).
• Work with partners to expand partnership into new strategic areas (new Service Lines and Industry Verticals).
• Build and manage relationships with key stakeholders (typically Partner/Managing Manager).
• Organise and execute events with and for our partner community.
• Pitch value proposition of Celonis partnership on all levels (up to C-Level).
• Support partners in their go-to-market activities (business planning, pipeline development, QBR, marketing, sales activities across different Go-To-Market options…).
• Ensure alignment of all relevant stakeholders on pursues in joint accounts.
• Drive technical and sales enablement of partners, orchestrating different resources.

Territory Partner Manager

Client Partner

• Develop and maintain strong relationships with key stakeholders, including C-level internal / external executives, embedding Celonis into their strategic objectives.
• Ensure engagements are properly staffed leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering
• Mentor customer on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform.
• Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.
• Responsible for the end-to-end customer value journey
• Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
• Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
• Resolve customer escalations orchestrating internal teams efficiently and effectively in a timely manner
• Internalize the customer's strategy and targets and drive Celonis delivery alignment to that strategy, ensuring that we support the customer in solving business-critical problems
• Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets.
• Organize and lead customer advisory boards to address industry-specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services.
• Act as the voice of the customer within the company, ensuring alignment of product development and service offerings with industry needs and customer feedback, while collaborating with the customer advocacy team on advocacy strategies.
• Drive customer presence and sponsorship at key Celonis and industry events, serving as a Celonis leader at conferences, webinars, and through published thought leadership.
• Collaborate on innovation or new asset development in specific domains, and contribute to playbooks, resources, and tools for the value engineering team to enhance their effectiveness.

Client Engagement Partner – Energy

• AI Discovery & Solutioning: Understand energy customers' AI strategy and sector-specific challenges (e.g., predictive maintenance, outage management, supply chain resilience, or regulatory compliance). Find the best problem-solution fit and translate customer requirements into innovative solutions that move the needle.
• Pre- and Post-Sales Execution: Actively drive the full customer lifecycle. Lead technical discovery and capability demonstrations during the pre-sales cycle, and remain deeply involved post-sale to guide implementation, ensuring agreed value and adoption thresholds are successfully reached.
• Hackathons & Prototyping: Think out of the box, have a „can-do“ attitude, and don’t shy away from complex operational problems. Leverage cutting-edge AI technologies to rapidly build creative prototypes in customer hackathons, solving critical pain points specific to power generation, transmission, and O&G operations.
• Agentic Process Transformation: Support our customers in achieving real ROI out of AI deployments at scale, enabling a fundamental shift from traditional, rule-based automation to the use of autonomous AI agents empowered by our Celonis Process Intelligence Platform (e.g., intelligent field service routing or autonomous procurement).
• Proof Projects: End-to-end execution of business-critical Proof-of-Value projects. This includes architecting and delivering secure, scalable LLM/agent systems with RAG, tools, and guardrails, while seamlessly integrating with enterprise data, identity protocols, and stringent energy compliance frameworks.
• Domain & Industry Leadership: Serve as the internal and external technical subject matter expert for the Energy vertical, scaling knowledge across the organization regarding utilities, upstream/downstream oil & gas, and renewable energy processes.

Senior Applied AI Engineer – Energy Industry

Account Executive

• Manage your accounts from an existing customer perspective, land-and-expand is the typical model.
• Engage cross line-of-business at C-level and below.
• Represent the entire Celonis suite of solutions with a focus on our sales motions for Finance and Supply Chain as well as on addressing customer / industry specific use cases.
• Hold an individual revenue target for closing six-seven-figure deals within your accounts.
• Engage closely with partners e.g, consulting firms and SaaS vendors.
• Drive complex sales cycles through orchestrating virtual teams including business development representatives, marketing managers, partner managers, sales engineers / pre-sales, customer success managers, professional services, implementation partners…

Strategic Account Executive – Automotive

Solutions Engineer

• Serve as the central technical stakeholder for successful delivery and onboarding of the Celonis platform for our enterprise clients
• Lead complex technical discussions to analyze customer architecture, recommend optimal containerized solutions, and facilitate deployment, expertly managing expectations amidst technical constraints.
• Establish real-time data integrations between customer systems and Celonis using APIs and internal tools.
• Actively remove technical obstacles to maximize Celonis user adoption, clarifying technical risks and necessary trade-offs for stakeholders.
• Guide customers on authentication (SSO), user/group management (LDAP), and provisioning best practices, removing technical barriers to adoption.
• Promote reusability by discerning between dedicated customer solutions and broader platform enhancements, collaborating directly with Celonis Product Development.

Senior Solutions Architect

Support Engineer

• Provide 2nd Level Support for Customer using Celonis On-Premise and Intelligent Business Cloud products
• Named technical contact for Premium Support Customers
• Accept, qualify, drive, and resolve complex Tickets, which have been forwarded or escalated to 2nd Level, according to our ITSM processes
• Qualify problems or defects for handover and collaboration with 3rd Level
• KPI adherence based on external Service Level Agreements and Organizational Level Agreements
• Participate and drive regular Root Cause Analysis (RCA) cycles to improve our Support Knowledge base
• Prepare and deliver Webcasts to customers and support staff on selected technical topics
• Collaborate with customers based on given and preferred communication channels
• Contribute to Continual Service Improvement (CSI) cycles and initiatives of Celonis and Celonis Support Organization.
• Coverage of on-call rotations as part of the global team.

Senior Customer Support Engineer

• Discover and cultivate new business opportunities within a designated set of accounts within your assigned client portfolio.
• Establish and strengthen connections across various levels of the organization, engaging with executives and decision-makers to understand their needs.
• Comprehend the strategic and operational requirements of your target accounts and proficiently articulate how Celonis can address them.
• Guide the sales journey, adhering to a structured approach through prospecting, initial contact, qualification, client engagement, needs analysis, solution proposal, and ultimately closing deals.
• Collaborate with Value Engineering or personally conduct comprehensive presentations and demonstrations tailored to specific use cases, showcasing the value of our solutions.
• Forge strong partnerships, particularly with leading consulting firms, SaaS partners, and the Big4.
• Work closely with your virtual team, which includes business development representatives, value engineers, partner managers, and marketing specialists, to ensure seamless collaboration and success.

Chief Technology Officer

• Serve as a trusted advisor to C-level executives, aligning their long-term strategic goals with the Celonis technical vision.
• Lead the overarching data, cloud, and innovation strategy for our largest global accounts, utilizing methodologies like Capability Mapping to identify high-value opportunities.
• Architect "first-of-a-kind" solutions using emergent technologies like Agentic AI to solve complex enterprise challenges.
• Partner with Sales and Value Engineering driving revenue through new customer acquisition and strategic up-selling.
• Act as a critical feedback loop between our Product & Engineering teams and the market, ensuring the voice of the customer shapes our future offerings.
• Develop and deliver customer-facing position papers, assets, and presentations that establish our brand as a leader in architecture and innovation.