Client Value Partner – Technology Consultant

Celonis

Client Value Partner leading AI-powered process transformations for Celonis, a process mining and Process Intelligence software company. Driving executive engagement, customer adoption, value realization, and strategic account outcomes.

Posted 8/17/2026full-timeRemote • Texas • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in customer success and strategy consulting, with a strong focus on driving measurable results through large-scale transformation programs. Proficient in SaaS platforms, solution design, and change management practices, while effectively engaging with C-level executives and managing cross-functional teams.

Highest-signal resume keywords

Customer Success ManagementEnd-to-End Transformation ProgramsSaaS Platform ExpertiseChange Management PracticesProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Solution DesignAI-Based TransformationValue RealizationProgram Roadmap DevelopmentPerformance FeedbackData-Driven PersuasionValue EngineeringClient Satisfaction MetricsCross-Functional Team LeadershipLarge-Scale Project Management

Soft Skills

Strong Communication SkillsConsultative ApproachSelf-MotivatedProactive Team PlayerAbility to Thrive in Ambiguous Environments

Certifications & Qualifications

MBA Preferred

Industry Keywords

C-Level EngagementCustomer Advisory BoardsCelonisExecutive CommunicationCustomer Value JourneyInnovation CollaborationIndustry Events RepresentationThought Leadership

About the role

Key responsibilities & impact

Develop and maintain relationships with C-level internal and external executives, embedding Celonis into strategic objectives
Lead and manage strategic customer engagements as the accountable program lead and engagement manager
Staff engagements using resources from global cross-functional Celonis teams, including Servicing, Product, and Engineering
Mentor customers on organization design and maturation of Centers of Excellence
Mentor and coach team members and provide managers with performance feedback
Own the end-to-end customer value journey
Influence customer stakeholders through executive communication, product knowledge, and industry/domain expertise
Establish Celonis program roadmaps and detailed value plans with senior stakeholders
Resolve customer escalations by orchestrating internal teams
Align Celonis delivery with customer strategies and business-critical objectives
Drive value realization, platform adoption, project completion, client satisfaction, and usage targets
Organize and lead customer advisory boards
Represent the customer voice within Celonis and collaborate on advocacy strategies
Drive customer presence and sponsorship at Celonis and industry events
Represent Celonis at conferences, webinars, and through published thought leadership
Collaborate on innovation and new asset development
Contribute to value engineering playbooks, resources, and tools

Requirements

What you’ll need

Minimum 15 years of relevant customer success, strategy consulting, or related industry experience required
Strong experience driving measurable results through end-to-end large-scale transformation programs
Experience with AI-based transformation is a strong plus
Deep exposure to successful change management practices
Ability to navigate large global organizations and persuade through data, facts, and confidence
Ability to work with internal resources to design, pitch, and sell opportunities with subject matter experts and practice leads
Consultative approach when engaging with senior executives
Strong understanding of SaaS platforms and technology stacks
Experience in Solution Design
AI solution design and rollout experience is a plus
Project management ability to organize and manage multiple streams
Strong communication skills and ability to translate Celonis use cases into the customer business landscape
Self-motivated and proactive team player
Ability to thrive in fast-paced, collaborative, and ambiguous environments
Willingness to travel approximately 70% to meet customer stakeholder needs
Visa sponsorship is not offered for this role
MBA strongly preferred

Benefits

Comp & perks

Restricted Stock Units (RSUs) and merit-based refresh grants for every full-time Celonaut
24 weeks of fully paid parental leave for primary carers
12 weeks of fully paid parental leave for supporting carers
Unlimited PTO in applicable regions
Generous PTO globally
Flexible hybrid work model balancing remote focus with office collaboration
70-20-10 learning framework
Mentorship programs
Access to a dedicated learning platform
Subsidized Wellhub memberships
Mental health counseling
Wellness Weeks
Paid time off for annual Impact Days to volunteer for community and environmental causes
Inclusion Think Tank
Annual Inclusion Days