IT Service Manager
Celestica
full-time
Posted on:
Location Type: Hybrid
Location: Guindy, Chennai • India
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Tech Stack
About the role
- Provide governance over IT service delivery and service level management
- Liaises with stakeholders to understand problems and opportunities and recommends solutions to enable the achievement of organizational goals
- Builds exceptional relationships with business partners and internal stakeholders
- Monitor, track and report on SLA and KPI performance of the various service delivery teams for management reviews
- Identify, analyze, and interpret trends or patterns in complex data sets to unveil deeper issues, insights and opportunities for better service delivery and management
- Conduct periodic business review meetings with service provider to drive performance achievements
- Work with service partners/providers, internal and external, on continuous improvement initiatives to achieve better service outcome
- Participate and assists in ITSM processes to augment the service management teams in various capacities as may be called upon
Requirements
- 7 to 10 years of relevant experience in IT industry or IT operations
- Strong knowledge in the inner workings of IT Operations and Service Management
- ITIL certifications and ServiceNow experience will be strong advantages
- Technical proficiency gained through education and/or business experience
- Possess excellent analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
- Understand and can explain to others the core processes involved in their area of support
- Adept with communication, good presentation and documentation skills and ability to utilize visualization tools and methods
- Independent, savvy and possess good ability to understand the leadership/management's thought process
- Ability to influence and drive problem resolutions
- In-depth collaboration and teamwork skills
Benefits
- Special arrangements can be made for candidates who need it throughout the hiring process
- Equal opportunity employer
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT OperationsService ManagementData AnalysisSLA MonitoringKPI ReportingITSM ProcessesContinuous ImprovementProblem ResolutionVisualization Tools
Soft Skills
Analytical SkillsCommunicationPresentation SkillsDocumentation SkillsCollaborationTeamworkRelationship BuildingStakeholder EngagementAttention to DetailIndependence
Certifications
ITIL Certification