Cedars-Sinai

Program Manager, Patient Communications – Epic Hello World Analyst

Cedars-Sinai

full-time

Posted on:

Location Type: Remote

Location: Arizona • California • United States

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Salary

💰 $116,542 - $169,000 per year

About the role

  • Oversee the technology platforms supporting all patient communication channels, including email, SMS, voice and AI bots.
  • Monitor communication volumes, budget impact, and patient experience metrics.
  • Lead the implementation of new Epic communication features across relevant Epic applications, ensuring a smooth transition from legacy systems.
  • Optimize digital tools for patient outreach to align with clinical and operational goals.

Requirements

  • Five (5) plus years of Epic program analysis/management supporting patient communications, preferably working with Epic Hello World implementation.
  • Solid grasp in healthcare operations, patient communications, and/or AI-enabled solutions.
  • Understanding of project management methodologies and experience managing multiple projects.
  • Outstanding analytical, problem-solving, and critical thinking skills.
  • Bachelor's degree in information technology, computer science, healthcare, or related field.
  • Epic Certification required. (preferably in MyChart, Cadence, Ambulatory, and/or Inpatient).
Benefits
  • Outstanding benefit package
  • Competitive salaries
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Epic program analysisEpic Hello World implementationAI-enabled solutionsproject management methodologiespatient communicationsdigital tools optimizationcommunication metrics analysisbudget impact analysishealthcare operations
Soft Skills
analytical skillsproblem-solving skillscritical thinking skillsleadershipcommunication
Certifications
Epic CertificationMyChart certificationCadence certificationAmbulatory certificationInpatient certification