Manager, Patient Access
Cedars-Sinai
full-time
Posted on:
Location Type: Office
Location: Los Angeles • California • United States
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Salary
💰 $98,321 - $172,058 per year
About the role
- Assures that their area of responsibility maintains a customer focus by serving as a role model with consistent focus on customer relations, providing feedback regarding positive and negative customer comments and participating in customer satisfaction initiatives.
- Ensures compliance with all federal, state and municipal laws, regulations and ordinances for assigned area. Maintains positive work climate, ensues appropriate staff education. Promotes environment that fosters self-directed staff, assists employees to develop and contribute to the organization and applies human resources policies fairly and consistently.
- Promotes an organizational focus by establishing goals consistent with organizational goals, facilitating collaboration and coordination for interdepartmental problem-solving and supporting new concepts that enhance the functioning of area operations.
- Functions as a positive, creative and effective leader, actively participating in performance improvement activities and consulting in implementation of education programs.
- Ensures ongoing staff compliance of staffing schedules to ensure an appropriate coverage for ongoing daily operations.
- Responsible for coordination of staffing schedules to ensure appropriate coverage for ongoing daily operations.
- Interfaces w/ IPA’s, Medical Groups and other Review Organizations in resolving authorization and eligibility issues.
- Collaborates with managers and clinical/support services managers in cross-functional process improvement, collaborative teamwork, open communication and problem solving to ensure the effective coordination and integration of services between units.
- Maintains constructive collegial relations with managers, division, and medical staff.
- Maintains comprehensive knowledge of Medicare, Medical, commercial and managed care payors with specific knowledge of CSMC payor contracts.
- Has knowledge of electronic, web based, and vendor sponsored verification and eligibility systems.
Requirements
- High School Diploma or GED required. Bachelor's degree preferred.
- A minimum of 5 years' experience in admissions management required.
- A minimum of 10 years' experience in a large complex medical center of multi-hospital system required.
Benefits
- healthcare
- paid time off
- a 403(b)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
admissions managementstaff schedulingperformance improvementcompliance managementcustomer relationscross-functional process improvementproblem solvingstaff educationeligibility verificationknowledge of payor contracts
Soft Skills
leadershipcollaborationcommunicationcustomer focusorganizational skillscreativityteamworkinterpersonal skillsproblem-solvingstaff development
Certifications
High School DiplomaGEDBachelor's degree