Cedars-Sinai

Program Manager, Digital Scheduling and Access – Epic Certified

Cedars-Sinai

full-time

Posted on:

Location Type: Remote

Location: Arizona • California • United States

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Salary

💰 $116,542 - $186,472 per year

About the role

  • Oversee the implementation of the EIS digital scheduling tools across specialties.
  • Assist the Cadence and MyChart teams with design decisions needed.
  • Determine resource allocation and planning needs.
  • Create project documentation tools to support the work.
  • Maintain tasks and milestones according to the project timelines.
  • Ensure the Cadence scheduling tools (decision trees, Fast Pass, scheduling tickets) are implemented as planned.
  • Ensure the MyChart scheduling tools (open, direct, and scheduling tickets) are implemented as planned.
  • Oversee the post-live specialty check-ins required for both MyChart and Cadence.
  • Be the point person for Cadence and MyChart scheduling-related escalations.
  • Identify and mitigate risks that could impact program success.
  • Ensure pre-requirements for launching digital tools are addressed with operational access optimization and change management prior to the EIS project kickoff.
  • Assist with driving standardization of scheduling workflows across all clinics.
  • Make data-driven decisions on workflow optimizations, engaging stakeholders as needed.
  • Create project requests and track optimization requests.
  • Participate in all scheduling-related meetings to maintain continuity and support decision-making.
  • Deliver regular status updates at key leadership meetings.
  • Develop and monitor key performance indicators (KPIs) to evaluate the effectiveness of digital programs and consistently report findings to leadership.
  • Develop a toolkit for managing and tracking the digital scheduling tools implemented.
  • Manage Cadence and MyChart risks and post go-live support.
  • Ensure and/or create lessons learned documentation from EIS and operations and report out to EIS leadership.

Requirements

  • Five (5) plus years’ experience in portfolio, program, and/or project management with a successful project management track record in full life cycle information technology implementation projects, with a proven record of execution to time and budget.
  • Healthcare IT portfolio or program management with the ability to manage large-scale IT systems implementations preferred.
  • Epic, or other supporting software certified in relevant module required.
  • Related work experience in clinic/outpatient healthcare setting, and/or clinic call center preferred.
  • High School Diploma/GED.
  • Bachelor’s degree in Healthcare, Management, Business or related field preferred.
  • Epic Certification in one or more of the following modules: Cadence, MyChart, Referrals, and/or Ambulatory.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementresource allocationworkflow optimizationdata-driven decision makingkey performance indicators (KPIs)digital scheduling tools implementationrisk managementchange managementproject documentationfull life cycle IT implementation
Soft Skills
leadershipcommunicationstakeholder engagementproblem-solvingorganizational skillsdecision-makingcollaborationadaptabilityattention to detailtime management
Certifications
Epic CertificationBachelor's degree in HealthcareBachelor's degree in ManagementBachelor's degree in BusinessHigh School Diploma/GED