Ceartas

Backend Engineer

• Build Scalable Data Pipelines: Design and develop robust ingestion and processing pipelines that support large-scale web data extraction and brand protection workflows.
• Engineer Backend Services and APIs: Design, implement, and maintain high-performance backend services and APIs that power internal platforms and external integrations.
• Ensure Data Quality and Governance: Own data validation, consistency, and governance across ingestion, storage, and serving layers.
• Optimize Performance and Reliability: Continuously improve system efficiency through performance tuning, cost optimization, and architectural enhancements.
• Own Production Systems End-to-End: Take full lifecycle ownership of deployed systems, from design and implementation to operation, iteration, and long-term improvement.

Data Engineer, Python

Social Media Manager

• Own our social media strategy across platforms like Instagram, TikTok, X, LinkedIn, YouTube, Reddit and emerging channels that matter to creators.
• Create original, social-first content, including talking-to-camera videos, reactive posts, explainers, and experiments that educate, entertain, and build trust.
• Lead content experiments: new formats, series, hooks, creator-style storytelling, and timely trend adaptations (when they actually make sense for us).
• Translate complex topics like piracy, impersonation, and AI misuse into content people want to watch and share.
• Lead and mentor a team to produce unpredictable content that creators want to save and share.
• Collaborate closely with Marketing, Product, Sales, and Leadership to ensure social supports broader business goals.
• Manage the content calendar and confidently break it when the internet gives us a better idea.
• Work closely with the Community Manager to engage with the community thoughtfully, especially in moments where conversations get nuanced or heated.
• Track performance, analyse what’s working, and continuously raise the bar on creative quality and clarity.

Account Manager

• Own Ceartas’ external creator relationships and presence
• Engage creators daily through direct outreach and ongoing relationship management
• Identify, recruit, and manage creator partners and advocates
• Build long-term relationships with high-impact creators and talent teams
• Increase Ceartas visibility and credibility across Instagram, TikTok, and creator networks
• Represent Ceartas confidently with creators where reputational risk is real
• Design and run structured creator partner and advocacy programs
• Support partners with education, resources, and clear guidance
• Encourage organic creator-led content, referrals, and advocacy
• Track partner output, reach, and community impact
• Plan and execute multiple in-person creator events per year
• Work with marketing and leadership on event goals and formats
• Manage guest lists, logistics, budgets, and on-site execution
• Represent Ceartas professionally at creator events and industry gatherings
• Use events to deepen relationships and strengthen partner loyalty
• Build and maintain a community content calendar
• Deliver creator spotlights, challenges, education posts, and live sessions
• Partner with social, marketing, and creator education teams
• Support launches, updates, and campaigns through creator channels
• Act as the creator voice inside Ceartas
• Surface recurring feedback, risks, and opportunities
• Share clear insight with product, customer success, and leadership
• Track trends in creator behavior, platform changes, and emerging threats

Creator Partnerships and Community Manager

Customer Success Manager

• Own the entire post-sale lifecycle, from onboarding through renewal and expansion, across creators, agencies, and enterprise customers.
• Design and implement onboarding frameworks, success plans, and customer health scoring models.
• Ensure customers achieve clear, measurable outcomes aligned with the value Ceartas delivers.
• Build trusted relationships with high-value and strategic customers, particularly in the enterprise segment.
• Own gross and net revenue retention metrics, including churn reduction and expansion revenue.
• Develop and execute retention and churn prevention playbooks, including early risk detection and intervention strategies.
• Identify and operationalize expansion signals (usage, behavior, lifecycle triggers) in partnership with Sales.
• Establish a clear, scalable handoff and collaboration model between Sales and Customer Success.
• Own day-to-day customer support operations, ensuring fast, consistent, and high-quality responses.
• Design and implement support workflows, SLAs, response-time targets, and escalation paths.
• Centralize support intake (Intercom, email, Slack, enterprise channels) and reduce founder dependency.
• Partner closely with Engineering to track, prioritize, and resolve bugs and customer-impacting issues.
• Build repeatable CS and Support systems that scale as customer volume and complexity increase.
• Evaluate, implement, and optimize CS and support tooling (Intercom, CRM, health scoring, reporting).
• Document processes, playbooks, and best practices to support future hiring and onboarding.
• Hire, onboard, and lead additional Customer Success and Support team members over time.
• Act as the voice of the customer internally, providing structured feedback to Product, Engineering, Sales, and Marketing.
• Partner with Product to influence roadmap priorities based on customer insights and usage trends.
• Work closely with Finance on billing, invoicing, renewals, and contract-related customer workflows.
• Own reporting for gross revenue retention (GRR), net revenue retention (NRR), churn (logo & revenue), customer health and adoption, and support performance (SLAs, response times, resolution).

Data Engineer, Python

Social Media Manager

Creator Partnerships and Community Manager

Manager, Customer Success, Support