CDW

Repair Operations Supervisor

CDW

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $81,000 - $92,000 per year

About the role

  • Coach and develop laptop repair technicians: Provide guidance, training, and support to help technicians improve their technical skills and maintain adherence to established repair standards.
  • Oversee troubleshooting and repair activities: Supervise the team’s problem-solving efforts, ensuring complex hardware issues are resolved efficiently and challenging repairs are completed successfully.
  • Monitor repair performance: Track and review the quality and timeliness of repairs performed by technicians, ensuring consistent delivery of excellent service across all laptop models.
  • Develop and implement technical processes: Lead the team in creating and refining procedures that enhance the efficiency and effectiveness of laptop repair operations.
  • Manage team projects: Coordinate and prioritize tasks, allocate resources, and oversee workloads to ensure successful completion of technical projects within deadlines and budget.
  • Serve as an escalation point for special requests and exceptions.
  • Facilitate cross-team collaboration: Work closely with other groups within CDW to support technical services, aligning team efforts with organizational goals and operational requirements.
  • Oversee training initiatives for technicians and support staff, ensuring the team meets and exceeds key performance indicators (KPIs).

Requirements

  • Previous experience managing a team of computer technicians or working in a similar IT supervisory role
  • Expertise in diagnosing and resolving complex hardware issues, with the ability to support and guide technicians through challenging repairs
  • Strong written and verbal communication skills for effective team leadership and collaboration
  • Exceptional attention to detail to maintain high repair standards and quality control
  • Advanced analytical and problem-solving abilities to address technical and operational challenges
  • Excellent time management and organizational skills, with the ability to prioritize and delegate tasks effectively among technicians
Benefits
  • Annual bonus target of 5% subject to terms and conditions of plan.
  • CDW is committed to being an AI-fluent organization.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
laptop repairhardware troubleshootingtechnical processes developmentrepair performance monitoringproblem-solvinganalytical skillsquality controltime managementtask prioritizationdelegation
Soft Skills
coachingteam leadershipcommunicationattention to detailorganizational skillscollaborationtrainingsupportresource allocationproject management