Customer Service Coordinator
CDW
full-time
Posted on:
Location Type: Hybrid
Location: Manchester • United Kingdom
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About the role
- Proactively manage all customer queries
- Manage customer returns from customer premises
- Review and report on customer service trends and resolve recurring issues
- Work with Sales and Sales Support teams to resolve queries
- Generate quotes for public sector customers
Requirements
- Strong analytical and problem-solving skills
- Strong verbal and written communication skills
- Knowledge of internal tools and systems (Navision, Power BI, CRM, Microsoft Office suite)
- Consistency and accuracy in data entry with high attention to detail
- Ability to prioritise time, meet strict deadlines, and achieve SLAs
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
analytical skillsproblem-solving skillsverbal communication skillswritten communication skillsattention to detailtime managementability to meet deadlinesability to achieve SLAs