Customer Success Manager
AiDash
Senior Customer Success Manager
CDK Global
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $100,000 per year
Job Level
Senior
About the role
- Fields questions and direct clients to appropriate support resources
- Assists clients with defining their strategy around CDK solutions
- Maintains pre-established relationships and assists in building/creating new relationships with dealership management
- Demonstrates expertise in CDK products, establishing a reputation for being a trusted advisor
- Assesses dealership risk factors, identifies risk mitigation strategies to ensure continued success of CDK applications and new layered application opportunities
- Works with Sales and Marketing to create prospecting opportunities
- Identifies trends to help create solutions for identified gaps using analytics
Requirements
- Minimum 5 years of client services, marketing or sales experience
- B2B or outside sales or account management in a similar industry
- Ability to travel 50%
- Knowledge of CDK applications, business strategy, and familiarity with automotive industry
- In-depth knowledge of variable dealership operations or in training dealer staff on software applications and process
- Proficient in using SalesForce (CX platform as a bonus)
Benefits
- Medical, dental, and vision benefits
- Paid Time Off (PTO)
- 401K Matching Program
- Tuition Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CDK applicationsanalyticsrisk mitigation strategiesbusiness strategydealership operationssoftware applications trainingSalesForce
Soft skills
client servicesrelationship buildingtrusted advisorproblem solvingcommunication
