Customer Success Manager
Alpaca
Customer Success Manager
AiDash
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $140,000 per year
Job Level
Mid-LevelSenior
About the role
- Own a portfolio of multi-year AiDASH customers, driving deep engagement, strong adoption, and long-term retention
- Build and maintain trusted relationships with customer stakeholders across field teams, operations, and leadership
- Lead regular check-ins, training sessions, and strategic planning meetings to keep customers informed, aligned, and empowered
- Monitor product usage, customer health, and feedback to proactively surface risks and uncover new opportunities
- Collaborate closely with Product Consultants, Project Managers, Support, and Sales to solve challenges and improve customer outcomes
- Play a key role in renewals and expansion efforts, working hand-in-hand with Sales to grow customer value and impact
Requirements
- 3+ years of experience in Customer Success, Account Management, or related post-sales roles within B2B SaaS or infrastructure sectors
- Strong communication and relationship-building skills across all levels of the customer organization - from field managers to senior executives
- Highly organized and dependable, with a proven ability to manage multiple accounts and competing priorities effectively
- Quick learner and confident in explaining software platforms and data dashboards to diverse audiences
- Experience working with utilities, infrastructure operators, or field-heavy industries is a strong plus
Benefits
- Comprehensive Medical, Dental, and Vision Coverage: 100% coverage for employees and 80% for their spouses and children
- Health Reimbursement Account (HRA): 100% funded by AiDASH to cover medical deductibles
- 401(k) Plan: Begin contributing after three months of employment to prepare for your future. Currently, no company match is offered
- Parental Leave: Supportive parental leave with 16 weeks for primary caregivers and 4 weeks for secondary caregivers
- Generous Vacation Policy: Accrue 20 vacation days per year, plus enjoy an additional flex holiday to celebrate whatever feels most important to you!
- Winter Break: From December 25th through January 2nd, we give everyone time off to recharge and enjoy time with family and friends!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communication skillsrelationship-building skillsorganizational skillsdependabilityability to manage multiple accountsability to manage competing prioritiesquick learnerconfidence in explaining software platformsability to explain data dashboardscustomer engagement
