State Manager
CDK Global
full-time
Posted on:
Location Type: Hybrid
Location: Petaluma • California • United States
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Salary
💰 $115,000 - $120,000 per year
About the role
- Provide clear leadership, coaching, and support to the Account Executive team
- Build a high‑performance culture focused on customer satisfaction, responsiveness, and process excellence
- Manage team workload, backlog, prioritization, and resource allocation across the territory
- Serve as the first point of escalation for customer, technical, or state‑related concerns
- Lead AVRS’s ongoing relationship with state organizations and regulatory agencies
- Maintain deep understanding of state requirements, legislative changes, and compliance expectations
- Partner with dealer associations and industry groups to strengthen relationships and uncover new business opportunities
- Support the identification of state‑level product enhancements or service opportunities
- Ensure an exceptional customer experience throughout the full lifecycle—from implementation through ongoing support
- Oversee the installation project plan to ensure every new account is assigned, installed, and supported with consistency and professionalism
- Regularly meet with key customers to assess performance, identify improvement opportunities, and reinforce AVRS value
- Drive customer adoption and increased utilization of AVRS solutions
- Provide performance metrics, business reviews, and strategic insights to both internal leadership and external stakeholders
- Develop and present resource needs or business cases that support regional growth initiatives.
Requirements
- Minimum 5 years of account management and 3+ years of management experience in a customer‑facing environment
- Ability to travel up to 75% of the time within the Northern California territory
- Strong communication skills, including written, verbal, presentation, and relationship‑building abilities
- Ability to present confidently to groups both virtually and in person
- Proven ability to lead, coach, and motivate a field‑based team
- Highly organized with strong attention to detail and a focus on process excellence
- Ability to collaborate effectively across departments and influence without direct authority
- Comfortable navigating a fast‑paced, evolving technology and regulatory environment
- Proficiency with PC hardware/software, Microsoft Office, and basic troubleshooting
- Strong customer relationship skills with the ability to identify needs, remove barriers, and drive adoption
- Ability to create and present business cases when requesting team or resource changes.
Benefits
- Medical, dental, and vision benefits
- Paid Time Off (PTO)
- 401K Matching Program
- Tuition Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementcustomer satisfactionresource allocationperformance metricsbusiness reviewsstrategic insightsproject managementprocess excellencecustomer adoptionbusiness case development
Soft Skills
leadershipcoachingcommunicationrelationship buildingorganizationattention to detailcollaborationinfluencepresentation skillsmotivation