CCT

Services Manager

CCT

full-time

Posted on:

Location Type: Hybrid

Location: Tulsa • Oklahoma • United States

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About the role

  • Lead, coach, and develop a team of 8-10 people, including business, accounting, and technical consultants.
  • Own overall delivery quality for the project portfolio.
  • Ensure projects are delivered on time, within scope, and within budget.
  • Serve as the top-level escalation point for project risks, issues, and blockers for both the client and managed employees; drive resolution and recovery plans.
  • Build strong relationships with key client stakeholders and internal partners (Sales, Product, Support, etc.).
  • Monitor project performance and execution metrics; identify patterns and improvement opportunities.

Requirements

  • 3+ years of experience in software implementation, professional services, or consulting.
  • Prior experience leading or managing implementation/project teams.
  • Strong project management skills: scope, schedule, budget, and risk management.
  • Demonstrated success in handling complex client escalations and high-stakes conversations.
  • Excellent communication, negotiation, and stakeholder management skills.
  • Ability to manage multiple concurrent projects and priorities in a fast-paced environment.
  • Ability to work on-site at client locations throughout North America
  • Travel Expectations: ~ 25%
  • Ability to pass stringent background investigations is required
Benefits
  • Health insurance
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementsoftware implementationrisk managementbudget managementscope managementschedule management
Soft Skills
leadershipcoachingcommunicationnegotiationstakeholder managementrelationship buildingproblem solving