Solutions Engineer
CCT
full-time
Posted on:
Location Type: Remote
Location: Oklahoma • United States
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About the role
- Understand customer needs: Analyze a client's current technology and business goals through effective technical discovery and needs assessment techniques.
- Design solutions: Utilize your technical expertise to recommend solutions and specific configurations to support customer needs and goals.
- Provide effective pre-sales support: W closely with sales team members to facilitate new business by building and delivering compelling product demonstrations, providing technical guidance, and creating proofs-of-concept. Essentially, “own” the technical win.
- Offer technical expertise: Answer complex technical questions during the sales process, which can range from explaining how a system works to more complex discussions about implementation.
- Collaborate with product teams: Act as a bridge between the customer or prospect and the product/engineering teams relaying customer feedback, feature requests, and pain points to help shape future product development.
- Support implementation: As needed, collaborate on the initial setup and configuration of the solution for the client and provide support during trials.
- Provide consistency in the customer experience: Facilitate knowledge transfer and handoffs between sales, implementation, and client services.
Requirements
- 5+ years of pre-sales, consulting, or solutions engineering experience; or similar tenure in other technical, client-facing roles
- Expertise in analytics products and/or BI tools/platforms
- Experience with data analytics methodologies and data science
- Hands-on experience with web applications, APIs, data integrations, and software architecture
- Excellent problem-solving and communication skills (being able to take technically complicated concepts and explaining them in layman terms)
- Exceptional verbal communication and presentation skills to multiple buyer personas (including executives)
- Adept at building strong, lasting relationships with decision-makers at all organizational levels within clients and prospects
- Ability to handle a fast-paced environment and continuously re-prioritize, while maintaining a constant focus on participating in the sales process
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
pre-sales supportconsultingsolutions engineeringanalytics productsBI toolsdata analytics methodologiesdata scienceweb applicationsAPIsdata integrations
Soft Skills
problem-solvingcommunication skillsverbal communicationpresentation skillsrelationship buildingclient-facingadaptabilityprioritizationcollaborationcustomer experience