Account Manager
CCT
full-time
Posted on:
Location Type: Remote
Location: Remote • Oklahoma • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Drive expansion opportunities within existing accounts by identifying cross-sell and upsell needs, positioning relevant CCT solutions, and managing the full expansion sales cycle.
- Collaborate closely with Client Success Managers to align on account objectives, customer health, renewal timelines, and areas for value expansion.
- Establish trusted advisor status with key customer stakeholders through ongoing engagement, proactive outreach, and deep understanding of customer business needs.
- Maintain an accurate expansion pipeline, forecast revenue reliably, and ensure proper usage of CRM categories, notes, and deal stages.
- Develop deep knowledge of CCT’s platform and offerings to effectively communicate value, tailor solutions, and guide customers toward the right products.
- Contribute to renewal strategy and execution by ensuring expansion and adoption activities support long-term customer retention.
- Partner with Marketing, Product, and Revenue Operations to support campaigns, messaging, segmentation, and customer insights that drive expansion opportunities.
- Track KPIs related to expansion revenue, quota attainment, product adoption, and customer engagement. Leverage data to drive strategy and prioritize efforts.
Requirements
- 5+ years of experience in account management or B2B sales
- Experience selling or expanding SaaS or recurring-revenue offerings
- Consistent performance to meet or exceed quota/plan
- Strong ability to identify customer needs and match them to product value
- Experience collaborating closely with Customer Success or Support teams
- Proficiency with CRM tools (HubSpot preferred)
- Strong communication, presentation, and stakeholder management skills
- Ability to manage multiple accounts, priorities, and timelines effectively
- Data-driven mindset with comfort using reports, KPIs, and dashboards
- Bonus for experience in the casino, hospitality, or fintech industries
- Bonus for familiarity with MEDDPICC, SPICED, or similar qualification frameworks
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementB2B salesSaaSrecurring-revenue offeringsCRM toolsdata analysisKPI trackingMEDDPICCSPICED
Soft skills
communicationpresentationstakeholder managementcustomer needs identificationcollaborationtime managementstrategic thinkingcustomer engagement