CCR GROUP

NOC Technician Tier I

CCR GROUP

full-time

Posted on:

Location Type: Hybrid

Location: Cedar Rapids • Iowa • United States

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Tech Stack

DNSTCP/IP

About the role

  • Monitor NOC work queues to provide troubleshooting and resolution to clients
  • Provide phone support with field technicians, clients, and vendors
  • Instruct users on appropriate action regarding solutions to problems and maintenance through excellent written and oral communication skills
  • Use and maintain tools and documentation (knowledge base, FAQs, WIKI, etc.)
  • Diagnose and troubleshoot equipment, hardware, network, and software related issues in a timely manner
  • Research, document and resolve issues to meet SLA requirements and escalate if necessary
  • Maintain familiarity with all products and services offered
  • Remain current with changing technology as it relates to customer support
  • Troubleshoot system problems and complete repair in a timely and efficient manner, ensuring minimal reoccurrence of the problem and avoid rework
  • Follow appropriate workflow and time management while maintaining customer focus in all activities while providing high quality customer service
  • Maintain ownership and follow through on all customer issues until those issues are resolved
  • Required to carry 24x7 on-call responsibilities on rotating basis including weekends and holidays

Requirements

  • 2 years higher education/industry standard technology certifications
  • 2 – 3 years preferred experience
  • CompTIA Security +, Network + certification or comparable operational skills/experience required
  • MTCNA or CCENT/CCNA certification, or similar routing certification or comparable operational skills preferred
  • Strong understanding of DNS, DHCP, TCP/IP, IP Addressing (public vs private), sub-netting, network connectivity, and LAN/WAN architectures
  • Strong experience supporting and troubleshooting network infrastructure
  • Operational understanding of VPN’s, including; IPSec, SSTP, PPTP, L2TP
  • Operational understanding of 802.1q and VLANs, and QOS
  • Basic understanding of projects and project management
  • Operational understanding and skills with support and troubleshooting Point to point wireless experience is a bonus
Benefits
  • Free daily lunch for onsite team members in Cedar Rapids
  • Comprehensive health benefits
  • Gym membership reimbursement
  • 401(k)
  • Paid time off
  • Ongoing development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingnetwork infrastructure supportDNSDHCPTCP/IPIP Addressingsub-nettingVPN802.1qVLAN
Soft Skills
communicationcustomer servicetime managementproblem-solvingdocumentationownershipteam collaborationadaptabilityattention to detailworkflow management
Certifications
CompTIA Security +CompTIA Network +MTCNACCENTCCNA