CCR GROUP

Customer Success Manager

• Build and maintain strong relationships with customers, acting as their trusted advisor and advocate within Orbit Farm.
• Guide new customers through onboarding processes, ensuring they understand and can effectively use our solutions.
• Monitor customer accounts, track usage and performance, and identify opportunities for upselling or cross-selling.
• Collaborate with technical support and operations teams to resolve customer issues promptly and effectively.
• Drive customer satisfaction and loyalty by anticipating needs and delivering proactive support.
• Provide regular updates to management on customer health, engagement metrics, and potential risks.

Client Success Manager

Security Engineer

• Train new biosecurity auditors on Orbit’s audit procedures, digital tools, reporting processes, and expectations
• Create or update training materials, checklists, and reference guides
• Offer ongoing coaching and answer auditor questions as they arise
• Review submitted audits for completeness, accuracy, and adherence to Orbit standards
• Identify inconsistencies, missing information, or deviations from protocol
• Provide feedback and corrective guidance to auditors when needed
• Conduct secondary reviews of flagged audits to ensure integrity
• Serve as the primary support contact for the biosecurity audit team
• Host periodic remote check-ins to ensure auditors remain aligned with quality expectations
• Monitor auditor performance metrics and document trends or issues
• Recommend improvements to audit processes or standards
• Maintain digital records of auditor performance, quality scores, and audit outcomes
• Summarize audit trends, compliance gaps, or training needs for leadership
• Collaborate with management on refining biosecurity audit criteria or tools

Client Success Manager

Biosecurity Auditor Team Lead – Part-Time