CCR GROUP

Account Executive

• Develop and maintain strong relationships with key accounts to understand their business needs and challenges
• Act as a trusted advisor, leveraging a consultative approach when recommending solutions to clients
• Create and execute strategic account plans to achieve revenue targets and maximize client satisfaction
• Build and maintain strategic account profiles and record all client related data
• Conduct market research to stay informed about industry trends, competitive landscape, and customer needs
• Ensure a high level of client satisfaction through regular communication, follow-ups, service reviews and problem resolution
• Drive the entire sales process from prospecting to closing deals, meeting or exceeding sales targets
• Present compelling proposals and solutions to prospects, addressing their unique challenges with confidence
• Collaborate with leadership to develop strategies, negotiate contracts, and ensure profitability
• Collaborate with cross-functional teams to ensure the successful delivery of products/services
• Provide accurate and timely sales forecasts and reports to management
• Conduct review of client invoices to ensure alignment to Statement of Work or contract details

Strategic Account Executive

Systems Engineer

• Support infrastructure related to the implementation of cybersecurity initiatives
• Partner with teams across the organization to implement systems to ensure cybersecurity policies are met to maintain SOC2 compliance
• Implement best practices for cybersecurity, compliance, and disaster recovery to safeguard sensitive data and ensure business continuity
• Regularly review information security platforms and respond to security incidents
• Implement and manage security protocols, firewalls, and access controls
• Document cybersecurity controls, system configurations, processes, procedures, and assist with compliance efforts
• Integrate network equipment, endpoints, servers, and IOC devices in the various network and element management platforms
• Monitor system performance, security, and availability to ensure high uptime and reliability
• Troubleshoot system failures, perform root cause analysis, and implement corrective actions
• Provide technical support and guidance to internal teams and end-users
• Perform updates and patch management for all devices in the network
• Develop and implement Infrastructure as Code (IaC) tools to automate deployments and reduce manual work
• Utilize tools to write and maintain scripts (Python, Bash, Powershell) to improve system efficiency and consistency
• Manage and support laptops desktops, and mobile devices across their lifecycle
• Deploy and support Windows and Linux platforms in physical and virtual environments
• Manage server infrastructure through patches, upgrades, and the various tools identifying security vulnerabilities and performance issues
• Manage various virtualization technologies for server implementation (VMware, XCP-ng, XenServer, Harvester)
• Collaborate with cross-functional teams to deploy new software, applications, and updates
• Assist with root cause analysis and long-term corrective actions for system failures
• Maintain accurate documentation, configurations, changes, and procedures
• Be point of escalation for infrastructure items, including nights, weekends and holidays
• Follow client guidelines for access and safety protocols at client job sites
• Perform other duties as assigned

Strategic Account Executive

System Engineer