Oversee the team of Service Delivery resources
Act as the primary point of contact for client escalations and implementation issues
Coordinate with internal teams (engineering, support, account management)
Monitor implementation process performance and implement improvements
Prepare and present regular service delivery reports to clients and senior management
Ensure compliance with company policies, industry standards, and contractual obligations

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer satisfactioncontinuous improvementteam oversightclient escalation managementimplementation issue resolutionperformance monitoringreport preparationpresentation skills