Assist customers in Danish with booking inquiries, travel arrangements, and support requests.
Provide accurate information about flights, accommodation, and travel services.
Handle modifications, cancellations, and special requests in line with company policies.
Deliver professional, empathetic, and efficient customer service across phone, chat, and email.
Collaborate with internal teams to resolve complex cases.
Requirements
Native or C1/C2 level in Danish
Minimum B2 level in English (written and spoken)
Strong communication and problem-solving skills
Ability to multitask in a fast-paced environment
Customer-oriented mindset with attention to detail
Must already be based in Latvia (remote work permitted)
Benefits
Competitive salary package
Paid double on bank holidays
Fully remote work within Estonia
Opportunity to grow within an international team
Comprehensive training and support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
strong communication skillsproblem-solving skillscustomer-oriented mindsetattention to detailability to multitaskempathetic customer serviceprofessional customer serviceefficient customer service