Social Media Manager

• Act as first point of contact for users of a global digital platform
• Assist customers by addressing inquiries and resolving issues efficiently
• Deliver service meeting defined KPIs (response speed, resolution accuracy, customer satisfaction)
• Escalate unresolved or sensitive issues to appropriate teams
• Record and track customer interactions in line with company processes
• Support continuous improvement of the service experience
• Work schedule: Monday to Sunday 10:00–19:00 (rotative shifts), 40 hrs/week, 8 hrs/day

Customer Care Specialist – Social Media, German B2/C1, English

Video Editor, Social Media – Freelance

Content Moderator – Social Media Trust & Safety, German C1, English

Social Media Customer Care Specialist, French B2/C1, English

Social Media Customer Care Specialist, Dutch B2/C1, English