Airline Customer Service Representative, Spanish C1+
CBREX
Customer Care Specialist – Social Media, German B2/C1, English
CBREX
full-time
Posted on:
Origin: • 🇵🇹 Portugal
Visit company websiteSalary
💰 €1,100 per month
Job Level
Mid-LevelSenior
About the role
- Act as first point of contact for users of a global digital platform
- Assist customers by addressing inquiries and resolving issues efficiently
- Deliver service meeting defined KPIs (response speed, resolution accuracy, customer satisfaction)
- Escalate unresolved or sensitive issues to appropriate teams
- Record and track customer interactions in line with company processes
- Support continuous improvement of the service experience
- Work schedule: Monday to Sunday 10:00–19:00 (rotative shifts), 40 hrs/week, 8 hrs/day
Requirements
- German B2/C1 proficiency (written and spoken)
- English B2 proficiency (written and spoken)
- Previous Customer Service background
- Familiarity with KPIs
- Flexibility to work rotative shifts (including Monday–Sunday schedule, possible 09:00–21:00 extension)
- Documents accepted: EU ID, Residence Card, Manifestação de Interesse, Visa (under consultation)