Customer Support Advisor
Hellios Information
Customer Support Representative, Dutch Speaker
CBREX
full-time
Posted on:
Location: 🇳🇱 Netherlands
Visit company websiteSalary
💰 €1,360 per month
Job Level
Mid-LevelSenior
About the role
- Dutch speaking Customer Support Representative for a leading global provider
- Handle customer inquiries via phone and email
- Troubleshoot orders, deliveries, payments and returns
- Liaise with external sellers and provide product information
- Escalate issues to appropriate departments
- 40 hours/week, rotational shifts between 07:00 and 23:00, Monday to Sunday
- Portuguese employment contract initially 12-month uncertain term, potential permanent after 2 years
Requirements
- Dutch speaking
- Provide competent and friendly customer service over the phone and via e-mail
- Troubleshooting regarding orders, deliveries, payments and returns
- Point of contact for external sellers
- Provide information about digital products
- Escalation and rerouting of issues to other departments
