cBEYONData

Director of Client Services

cBEYONData

full-time

Posted on:

Origin:  • 🇺🇸 United States • Virginia

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Job Level

Lead

Tech Stack

PMP

About the role

  • Oversee successful delivery of services and solutions to the Office of the Secretary of Defense (OSD).
  • Ensure effective contract delivery, client satisfaction, and drive revenue growth.
  • Support business development capture activities and foster strong client relationships.
  • Lead a team of managers overseeing project delivery and provide guidance and support to project managers.
  • Manage and mentor project managers, set performance expectations, and conduct contract performance reviews.
  • Promote knowledge sharing and best practices across client service teams and the organization.
  • Ensure projects have adequate contractual coverage and meet corporate financial targets.
  • Monitor client satisfaction, address issues promptly, and identify new business opportunities with existing clients.
  • Stay abreast of industry trends, government policies, and market dynamics that impact client needs.

Requirements

  • Proven experience (8+ years) in a client-facing role within a government consulting firm delivering IT services and solutions to Federal clients. OSD focus is a plus.
  • Secret Clearance with the ability to obtain Top Secret.
  • BS/BA, MS degree preferred.
  • Excellent interpersonal and communication skills, with the ability to build and maintain strong employee and client relationships.
  • Demonstrated leadership abilities, including team management and development.
  • Exceptional problem-solving and analytical skills, with the ability to think strategically.
  • Proven track record of successfully delivering complex projects on time and within budget.
  • Proficiency in project management methodologies and tools. PMP preferred.