Cayuse Holdings

IT Support

• The Help Desk Technician III handles the most complex IT technical support requests for the client’s user base.
• Manage and document customer support issues, remediation and customer satisfaction using a structured system for task resolution.
• Analyze and resolve operational problems for the technical support center and assist the client’s technical monitor in prioritizing tasks for the Service Center Technicians that are working on task resolution.
• Provide reports for technical support activity, property accountability, and event schedules.
• Other duties as assigned.

Help Desk Technician III

Software Engineer

• Design, develop, and deploy Power Platform solutions to automate business processes and enhance end-user productivity
• Convert existing PDF forms to Microsoft Forms including the redesign, building and testing of the forms
• Integrate new and existing Microsoft Forms with new and existing Power Automate Flows
• Design, build and test Power Automate Flows intended to automate repetitive and/or manual tasks to improve efficiency
• Incorporate approval routing, Outlook email and SharePoint list integration into Power Automate Flows
• Plan, design and execute a SharePoint Online intranet including a HUB site that aligns with organizational needs and objectives
• Migrate content, including PDF documents and Microsoft forms, from a Drupal Version (10.6.2 or higher) content management system to SharePoint Online
• Administer and maintain SharePoint Online environments, including creating and configuring site collections and sites, managing day-to-day operations of sites, libraries, and lists
• Oversee and improve existing SharePoint permissions, groups, and security settings to meet best practices
• Respond to helpdesk tickets, diagnose and resolve end user issues related to SharePoint Online, Power Platform, etc.
• Implement best practices for data integrity, security, and governance to meet organizational and regulatory security standards and requirements
• Engage with end users and stakeholders to understand business needs, participate in meetings focused on site content, enhancements, and governance, and deliver clear, actionable technical solutions that align with organizational objectives
• Provide technical and analytical guidance to other developers, team members, and end-users regarding solution design and troubleshooting
• Mentor and train junior developers or team members on Power Platform, and SharePoint best practices
• Deliver end-user training, comprehensive documentation, and best practices
• Other duties as assigned

Power Platform and SharePoint Online Developer

Full-stack Engineer

• Develop software solutions by studying information needs, conferring with users, and studying systems flow, data usage, and work processes.
• Prepares and installs solutions by determining and designing system specifications, standards, and programming.
• Participating in the completion of deliverables according to the definition of done for this Agile team.
• Documentation of the solutions, analysis, problem resolution, design, development, communication with other team members and participation in solution delivery, and other responsibilities required for the unit operations.
• Supports applications in multiple environments with coding testing, peer reviews, documentation, defect root cause analysis, and troubleshooting as required.
• Other duties as assigned.

Financial Planning and Analysis

• Teach users how to navigate and use the system effectively.
• Create and deliver training materials for PeopleSoft Financials modules.
• Help participants understand the system’s features and processes.
• Prepare, conduct, and evaluate technical training programs.
• Write literature and materials to be used in programs and design exercises to enhance lectures.
• Deliver on-site and web-based training courses covering software solutions.
• Lead development of infrastructure for information delivery.
• Assist with formatting training materials created by other DIR Staff as requested.
• Determine needs and develop plans to meet the need of customers.
• Assist in the design of computer-based and multimedia curriculum.
• Plan, direct, and undertake classroom training, electronic learning, multimedia programs.
• Manage the training program in accordance with business needs, regulatory requirements, and Quality Management System.
• Research and recommend vendors and costs for various training methods.
• Organize and draft a curriculum that breaks a complex subject into logical units of instruction.
• Teach short technical courses to maintain proficiency and develop new instructional techniques/courses.
• Gather, analyze, translate, and compose technical information into clear, readable materials.

PeopleSoft Financials Instructor, Trainer 3

Consultant

• Evaluate existing documentation, identifying improvement areas, and advising on implementation strategies.
• Evaluate emerging technologies such as additive manufacturing (3D printing) to reduce costs and improve scalability for drone components, particularly lightweight materials.
• Develop strategies to incorporate sustainability practices, including renewable energy solutions and waste minimization, to align with federal requirements for green manufacturing.
• Align with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.
• Conduct a detailed analysis of the existing business case developed by the team and subcontractor, quickly digesting project goals, assumptions, resource allocations, and proposed workflows.
• Identify risks, gaps, or inefficiencies in the plan and recommend actionable improvements.
• Provide guidance on aligning manufacturing strategies with federal customer needs, focusing on cost efficiency, operational scalability, and compliance with NDAA, FAR, DFARS, and other Federal Acquisition supplements.
• Evaluate proposed assembly workflows to optimize efficiencies and ensure scalability.
• Advise on measurable metrics for production performance, quality assurance, and operational bottleneck resolution.
• Assess the feasibility of transitioning modular pilot setups to permanent manufacturing facilities and define best practices for scaling.
• Evaluate planned compliance measures across safety, cybersecurity, and regulatory requirements.
• Ensure manufacturing, packaging, and shipping workflows align with relevant federal safety and quality protocols.
• Ensure robust cybersecurity measures aligned with CMMC (Cybersecurity Maturity Model Certification) requirements for protecting procurement and operational data across manufacturing workflows.
• Support leadership in achieving certifications for ISO 9001 (Quality Management) clause 8.5 and ISO 27001 (Information Security) to meet industry standards and federal compliance.
• Assess the current plans for vendor relationships, sourcing strategies, and inventory management.
• Recommend ways to streamline supply chains to enable scalable and cost-effective production.
• Implement predictive inventory planning tools to forecast material demands and flag reorder levels while supporting just-in-time supply chain practices.
• Develop supply chain risk management plans for sourcing critical components to mitigate supply chain risks during scaling operations.
• Refine existing processes and identify opportunities for lean manufacturing, cost reduction, and process efficiencies.
• Recommend tools and methodologies for tracking production workflows, inventory, and supplier performance.
• Introduce continuous improvement methodologies (e.g., Kaizen) to enable iterative enhancements across drone manufacturing workflows.
• Define key performance indicators (KPIs) to monitor process efficiency, cycle times, throughput rates, rework percentages, and delivery accuracy.
• Guide executive leadership in adopting additive and advanced manufacturing technologies for efficient production and cost savings.
• Implement Lean Manufacturing and Six Sigma methodologies to optimize workflows, reduce waste, and improve quality assurance.
• Perform technical readiness assessments to identify key production technologies to scale operations efficiently from pilot setup to permanent facilities.

Drone Assembly, Manufacturing Consultant

Program Manager

• Lead and coordinate all aspects of program execution, including planning, milestone tracking, and risk mitigation.
• Serve as a liaison between government stakeholders, and internal teams to foster transparent communication and collaboration.
• Define and implement program goals, objectives, schedules, and performance metrics in alignment with contractual requirements and organizational priorities.
• Develop strategy and action plans for program success and troubleshoot issues to ensure effectiveness and efficiency in program delivery.
• Provide advanced advisory expertise and solutions tailored to the client’s requirements to solve operational challenges and achieve desired outcomes.
• Ensure program deliverables meet or exceed quality standards defined by the client’s requirements.
• Identify, assess, and mitigate programmatic risks affecting quality, timeline, or budget.
• Manage budgets, forecasts, and financial reporting to meet contractual and organizational expectations.
• Develop contingency plans to address program challenges and ensure continuity of operations.
• Manage cross-functional and multidisciplinary teams by delegating tasks, evaluating performance, and fostering professional development.
• Motivate and empower teams with clear guidance and leadership to achieve program excellence.
• Conduct regular briefings to government representatives, contract officers, and technical leads to maintain alignment and address concerns.
• Build long-term partnerships with agency stakeholders by providing exemplary service and maintaining accountability.

Program Manager, SME

Analyst

• Provide support services to advance the client’s mission by actively monitoring global developments in religious freedom.
• Develop strategies, initiatives, and policy responses tailored to assist embassies and other bureaus in effectively addressing these developments.
• Review of unclassified and classified information sources.
• Conducting research, drafting documents, managing data entry within appropriate computer systems.
• Facilitate verbal and written communications, and engage with relevant stakeholders both internal and external.
• Travel periodically to assigned countries/regions in support of Ambassador at Large, Senior Official, or other members of Office leadership, or for purposes of information gathering and country conditions monitoring.
• Help compile and contribute information to the annual International Religious Freedom Report.
• Prepare information for entry into relevant computer systems and to inform policy determinations and decisions regarding statutory visa ineligibility.
• Brief officials on the implications of developments related to religious freedom and related rights.
• Responding to specific requests for information on religious freedom from within the Department and other government agencies.
• Help compile project results, develop strategic plans for outreach and engagement and assist in their implementation.
• Other duties as assigned.

Junior Religious Freedom Analyst

• Serve as Regional Advisor to the following states: AL, FL, GA, MS, PR. VI.
• Conduct and Manage client workshops.
• Safeguard government issued computers and any other government property.
• Ensure proper contractor identification on all verbal, written, telephonic, or digital correspondence and products.
• Travel to States within their assigned regions and conduct Readiness Improvement Workshops.
• While utilizing government facilities, all personnel will observe utilities conservation practices.
• Conduct State/unit level DMOSQ/PME/AFAM Selection/PRW workshops within their region of responsibility.
• Assist other Regional Advisor’s with necessary workshops as requested and as schedule permits.
• Conduct State level workshops one to two times annually with each State, Territory, or District within assigned region.
• Review Soldier records to verify training requirements needed or that have been satisfied to develop a plan to improve DMOSQ and PME/DLC qualifications.
• Focus on units with DMOSQ percentages of less than 75% based on their Authorized Strength.
• Analyze PME rates and draft plans for the State, Territory, or District to reduce legacy rates below 20%.
• Review quota seat management and integration of both IET and reclassification training to open training seats and reduce reclassification costs.
• Conduct readiness review and implementation planning in coordination with State/Territory Quota Source Managers to facilitate an increase in DMOSQ.
• Provide a matrix which encompasses objectives and accomplishments based on the program’s implementation plan.
• Identify those who are not currently scheduled for training and provide draft plans to reduce the number of non-enrollees.
• Compare trends and provide recommendations to improve business processes and procedures related to DMOSQ and PME/DLC qualifications.
• Evaluate the effectiveness of support, efficiency of operations, and compliance with NGB regulations, guidelines, and directives and recommend new innovations to achieve improved DMOSQ and PME/DLC qualifications.
• Track chronic non-DMOSQ population (defined as three or more years of non-DMOSQ)
• Conduct site visits as required with Recruit Sustainment Program, Regional Training Institute (RTI) Liaison offices, and other designated locations within assignment.
• Visit training sites, State, and unit stakeholders to develop a relationship and explain the desired outcome for that region and States.
• Provide After Action Reviews (AAR) or trip reports to ARNG-TRI no later than three days after completion of a workshop or conference.
• Provide a list of concerns and issues, as they arise during workshops, to present to TRI for analysis and resolution.
• Other duties as assigned.

Regional Analyst

• Reviewing information from media sources, non-government organizations and civil society (including religious groups), privately provided information, and classified reporting channels
• Travels periodically to assigned countries/regions in support of Ambassador at Large, Senior Official, or other members of Office leadership, or for purposes of information gathering and country conditions monitoring
• Help compile and contribute information to the annual International Religious Freedom Report
• Help compile and contribute information to other related reports
• Prepare information for entry into relevant computer systems and to inform policy determinations and to inform decisions regarding statutory visa ineligibility
• Briefing officials on the implications of such developments
• Drafting and editing written products related to the state of religious freedom and related rights
• Providing periodic oral briefings for department officials on these topics
• Responding to specific requests for information on religious freedom from within the Department and other government agencies
• Help compile project results, develop strategic plans for outreach and engagement and assist in their implementation
• Reviews information from media sources, nongovernment organizations and civil society (including religious groups) and public comments submitted to the Department
• Develops communications strategies with short-term and long-term goals and plans for achieving such goals
• Evaluates the impact and effectiveness of such plans and advises management if efforts should be discontinued, emphasis changed or coverage area expanded or otherwise modified
• Participate in workshop training exercises and briefings to disseminate information about the mandate and work of the office
• Help compile comprehensive reports and summaries of reports, including success stories related to the work of the Client and department activities
• Advise management on the possible public and media reactions to office actions, as well as the information needs of the public and various specialized groups
• Other duties as assigned.

Religious Freedom Analyst

• Provide support services to advance the client’s mission by actively monitoring global developments in religious freedom.
• Develop strategies, initiatives, and policy responses tailored to assist embassies and other bureaus in effectively addressing these developments.
• Review unclassified and classified information sources, conduct research, draft documents, manage data entry within appropriate computer systems, facilitate verbal and written communications, and engage with relevant stakeholders.
• Advise the AAL, Senior Official and other Office leadership regarding special projects, such as building international networks and strategic public messaging.
• Manage efforts to build more effective international alliances and networks that promote freedom of religion.
• Ensure policymakers have access to information about conditions on the ground, develop trends, and take action to assist members of negatively affected religious communities.
• Track initiatives and communications related to special projects with the client, interagency partners, and external non-governmental organizations (NGO).
• Monitor abuses of religious freedom or positive developments related to the state of religious freedom in assigned areas.
• Prepare information for entry into relevant computer systems to inform policy decisions and statutory visa ineligibility determinations.
• Analyze religious freedom-related developments and brief senior officials.

Senior Religious Freedom Analyst

• Interacting with project stakeholders and designing solutions to meet their needs.
• Ability to Manage and facilitate the Agile processes for teams.
• Create and test software prototypes
• Remain up to date with the terminology, concepts and best practices for coding mobile apps
• Ability to use the following applications: UX Design (HTML5, CSS, Bootstrap, jQuery)
• ASP.NET (MVC, Web API, C#)
• REST/JSON concepts
• Database design and implementation (SQL Server, Oracle)
• Source control such as TFS or Git
• Other duties as assigned.

Senior Software Developer

• Act as the point of contact for all activities associated with the successful execution of projects between Cayuse and the client.
• Ensure that programs are delivered on time, within budget, in compliance with government regulations, and aligned with organizational goals.
• Work closely with clients, subcontractors, stakeholders, and cross-functional teams to achieve program objectives and mitigate risks.
• Oversee, review and monitor a diverse senior management team and ensure effectiveness of their roles and responsibilities.
• Provide leadership, motivation and inspiration to the senior management team to ensure overall success of the contract.
• Interface with the Contracting Officer’s Representative (COR), Contracting Officer (CO), Government personnel, and agency representatives to facilitate open lines of communication and overall effectiveness of the program.
• Ensure Contract deliverables are complete, accurate and submitted in accordance with contractual requirements.
• Manage and mitigate program risks and opportunities.
• Oversee the implementation and execution of effective safety and quality objectives and ensure quality of services meet contract requirements.
• Develop/execute corrective action plans to mitigate internal or customer identified issues.
• Deliver effective control systems and reporting for accurate processing change and controlling in-scope performance of program functional task elements such as laboratory operations, Dev Ops, engineering, test, procurement, quality control, logistics, safety, security, and administrative functions.
• Build strong morale within the Cayuse team and ensure communication on all levels throughout the organization.
• Provide oversight of the financial system and implement an accurate and effective estimate process to ensure overall customer satisfaction.
• Other duties as assigned.

Manager

• Maintain the QMS.
• Organize all laboratory audits and respond to any deficiencies.
• Coordinate analyses and compile data packages for all performance evaluation (PE) samples received by the laboratory.
• Provide corrective action statements to agencies or clients in regard to PE samples.
• Manage the internal audit program.
• Gain and maintain ISO 9001/AS9100 lead auditor certification.
• Monitor laboratory activities to verify conformance with established laboratory SOPs.
• Maintain records of Performance evaluation samples (PETs), audits, state certification programs.
• Help establish control charts (pareto) and evaluate data quality for laboratory processes.
• Review all Standard Operating Procedures and or technical documentation and track them through the signature loop.
• Monitor end of life cycle for procedures and technical documentation stored in the client’s repository.
• Assist with the development of quality control manuals and procedures, and participate in the development of new methods, procedures, and systems.
• Investigate problems and develop disposition and corrective actions for recurring discrepancies.
• Recommend corrective actions, dispositions and modifications.
• Support and initiates quality program to support laboratory work efforts, aligning company quality standards with the client, and other government guidelines.
• Reviews, analyzes, and reports on quality discrepancies related to assembly, process, mechanical, electrical and electro-mechanical systems.
• Provides final acceptance and inspection activities on services provided by the laboratories.
• Provide KPIs for the QMS.
• Analyze and monitor KPIs to ensure QMS is meeting the intended goals.
• Ensure Routine Use of Quality Control (QC) Check Samples.

Quality Manager

System Administrator

• Establish and maintain monthly financial reports for the client’s contract deliverable system.
• Submit Task Order proposals and provide customers with spenditures.
• Maintain and update Task Order information and provide a daily usage report.
• Compile cost reports to provide data for corporate Invoice submission.
• Field customer inquiries concerning Task Order status and cost availability.
• Maintain the local electronic time keeping system and provide a weekly flat file to corporate.
• Maintain and update the client’s Risk Information Security Compliance System (RISCS) with the contract IT System Security Plan.
• Monitor and mitigate security patching the local server for compliance based on the client’s IT Security Enterprise Data Warehouse (ITSEC-EDW) scans.
• Maintain an administrator account with the local ACES group and Center Information Security Officer.
• Provide desktop computer support to current local employees.
• Maintain the current Stennis Metrology Management System.
• Provide support and maintenance to existing information systems.
• Generate and distribute financial reports in accurate and timely manner.
• Provide recommendations to improve reporting efficiency and consistency.
• Perform data analysis for generating reports on periodic basis.
• Develop system for customer task order management and current cost forecast.
• Generate both periodic and ad hoc reports as needed.
• Analyze cost information to identify process improvements for increasing efficiency and effectiveness.
• Provide customer and employee support and assistance.
• Manage IT System Security plan and comply with IT Security posture requirements.
• Other duties as assigned.

Programmer Analyst, Finance, System Administrator

• Analyzes unit-operating practices to create new systems or revise established procedures.
• Studies methods of improving work measurements or performance standards.
• Coordinates collection and preparation of operating reports.
• Prepare reports including conclusions and recommendations for solutions to administrative problems.
• Issues and interprets operating policies.
• May assist in preparation of budget needs and annual reports of organization.
• Tracks facility related issues and report them to the facility contractor.
• Plans monthly safety meetings and presents safety updates.
• Oversees safety program to ensure all VPP elements/goals are met.
• Serves as company POC for NASA Public Affairs.