Cayuse Holdings

Support Engineer

• Research and resolve technical support tickets regarding the Texas Student Data System and associated data submissions.
• Prioritize and escalate issues requiring deeper investigation or development team involvement.
• Serve as potential business point of contact for support-related meetings and/or communications.
• Gain necessary knowledge and understanding through available resources and training.
• Design and execute user acceptance testing (UAT) plans to validate functionality and usability of TSDS-related features.
• Document and track defects identified during testing, ensuring timely resolution through collaboration with the Product Owner and Project Management teams.
• Gather and analyze feedback from end users to identify areas for improvement and enhance overall user experience.
• Coordinate cross-functional efforts to ensure testing aligns with business requirements and agency standards.
• Create comprehensive and clear technical documentation for end users.
• Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements.
• Collaborate closely with the Product Owner team to gather necessary information.
• Assist the Product Owner team with outreach to customers during peak TSDS data submission timeframes.
• Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency (LEA) customers.
• Present outreach findings to the Product Owner team, management, and division leadership.
• Maintain regular communication with customers to understand their needs and concerns.

Product Support Analyst

Full-stack Engineer

• Provide support and expertise for the development, enhancement, and maintenance of critical IT applications within the client’s portfolio.
• Ensure that delivered solutions align with business requirements, follow established guidelines, and effectively support the client’s initiatives.
• Perform highly advanced senior-level computer programming work.
• Develop software solutions by studying information needs, conferring with users, and studying systems flow, data usage, and work processes.
• Investigate problem areas.
• Prepare and install solutions by determining and designing system specifications, standards, and programming.
• Write, test, debug, and document complex programs, including client/server and web-based applications using C# (.Net), Blazor, and/or SQL.
• Design, develop and implement specialized programs or routines to create, supplement, and enhance front and back-end web-based applications software using HTML5, CSS, C# .NET Blazor, SQL, Stored Procedures, Oracle, and SQL Server.
• Work closely and coordinate with systems analysts, architects, and various business areas to gather/validate requirements, understand technical issues, limitations and model solutions that meet the functional and technical requirements.
• Provide support of Texas Department of Agriculture applications software through diagnosis of problems and implementation of changes to resolve problems and maintain software at the most current level.
• Perform research and analysis required specialized programs or routines to supplement and enhance front and back-end web-based applications software using HTML5, CSS, C# .NET Blazor, SQL, Stored Procedures, Oracle, and SQL Server.
• Recommend improvements to processes for application development projects, as needed.

Software Engineer II

• Provide support and expertise for the development, enhancement, and maintenance of critical IT applications.
• Ensure that delivered solutions align with business requirements, follow established guidelines, and effectively support client initiatives.
• Develop software solutions by studying information needs, conferring with users, and studying systems flow, data usage, and work processes.
• Investigate problem areas.
• Prepare and install solutions by determining and designing system specifications, standards, and programming.
• Write, test, debug, and document complex programs, including client/server and web-based applications using C# (.Net), Blazor, and/or SQL.
• Design, develop and implement specialized programs or routines to enhance front and back-end web-based applications using HTML5, CSS, C# .NET Blazor, SQL, Stored Procedures, Oracle, and SQL Server.
• Work closely with systems analysts, architects, and various business areas to gather/validate requirements.
• Provide support of Texas Department of Agriculture applications software through diagnosis of problems and implementation of changes to resolve issues and maintain software at the most current level.
• Perform research and analysis required for specialized programs or routines to supplement and enhance applications software.

Software Engineer III

Translator

• Interpret spoken or signed language accurately and culturally appropriately in various settings.
• Use technology to support transcription and remote interpretation.
• Prepare written translations of documents when required.
• Maintain confidentiality and uphold ethical standards.
• Respond to client needs effectively and efficiently.

Interpreter – Arabic

Network Operations

• Responsible for building, launching, and scaling a high-growth NOC line of business.
• Drive business development from lead generation to deal closure.
• Manage hybrid global operations (onshore/offshore).
• Champion the creation of new, market-disrupting service offerings.
• Define the vision and roadmap for new NOC service offerings.
• Conduct market research, competitive analysis, and client feedback loops.
• Lead agile development cycles for new service features and operational enhancements.
• Manage and execute POCs with lighthouse customers.
• Drive the selection and implementation of new, cutting-edge monitoring and automation technologies.
• Achieve assigned sales targets and increasing the annual recurring revenue (ARR).
• Build and manage a robust sales pipeline in collaboration with core sales and marketing teams.
• Lead the technical and operational response to Requests for Proposal (RFPs).
• Provide expert technical support during the sales cycle.
• Lead, mentor, and develop high-performing, agile teams (onshore/offshore).

Managing Director – Network Operations Group

Business Analyst

• The Business Analyst II is responsible for reviewing, analyzing, and evaluating business systems and user needs.
• This role will formulate system designs to align with overall business strategies while leveraging expertise in business process reengineering, technology applications, and industry-standard methodologies to enhance organizational effectiveness.
• Elicit and document business requirements for the existing Solicitation Review System, ensuring accuracy and effective communication with stakeholders and the development team.
• Responsible for coordinating, scheduling, and leading all requirements-gathering meetings.
• Conduct gap analysis of existing system functionality against desired system functionality for the Solicitation Review System, including workflows and reporting through PowerBI.
• Collaborate daily with the Senior Systems Advisor to track the development and implementation of requirements and test new and existing system functionality for adherence to business requirements for the Solicitation Review System.
• Update and maintain requirements documentation throughout the life of the project.
• Report weekly to the Director of Contract Compliance Unit regarding progress, potential issues, and overall status.
• Other duties as assigned.

Business Analyst II

Procurement

• Participate in substantive negotiations and business discussions, providing strategic input and recommendations
• Proactively identify, analyze, and mitigate potential risks, escalating critical issues to senior leadership when necessary
• Respond to contractual inquiries from both internal and external stakeholders
• Conduct thorough reviews of contract terms and conditions, ensuring compliance with company policies as well as all applicable federal, state, and local regulations
• Management of the electronic file system, ensuring proper categorization, storage, and security of finalized agreements and related documents
• Draft, analyze, and finalize documents and agreements, exercising discretion to ensure accuracy and adherence to legal and organizational requirements
• Independently prioritize and manage schedules, deadlines, and project milestones to ensure seamless project execution
• Maintenance of contract documentation, ensuring the accuracy, organization, and accessibility of critical records
• Collaborate with cross-functional teams to review, approve, and execute agreements, driving process improvements and team alignment
• Safeguard the confidentiality of agreements, sensitive business strategies, and proprietary information, taking a leadership role in maintaining compliance protocols
• Other duties as assigned.

Procurement Analyst, Entry Level

Data Engineer

• Utilize SQL window functions to perform advanced data calculations, such as running totals, moving averages, and rankings, enabling deeper insights into sales trends and performance metrics.
• Prepare and automate detailed real-time reports using Python and SQL, providing actionable insights to stakeholders and enhancing the company’s decision-making processes.
• Develop and optimize data pipelines using Snowpipe and SnowSQL for real-time and batch data ingestion, achieving improved data processing efficiency by 20%.
• Implement Snowpark to build scalable and high-performance data applications using Python, enhancing data manipulation, analysis, and processing capabilities.
• Leverage Snowflake’s Time Travel features to enable auditing, data recovery, and version control, ensuring data integrity and regulatory compliance.
• Manage Snowflake's Zero Copy Cloning to create cost-effective development, testing, and staging environments without incurring additional storage costs.
• Collaborate with product managers to develop dynamic dashboards on Tableau, enabling tracking of key supply chain metrics and effectively identifying Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs).

Data Engineer – Snowflake

IT Support

• The IT Systems & Helpdesk Supervisor holds primary responsibility for overseeing the maintenance and implementation of IT systems and managing helpdesk tickets.
• This role includes handling all Tier IV escalations, which require administrative-level attention, and ensuring that all other tickets are resolved promptly and appropriately.
• The supervisor will directly oversee IT department personnel responsible for systems management and helpdesk support.
• Responsibilities include conducting regular performance evaluations for direct reports and approving their timesheets.
• Additionally, the IT Systems & Helpdesk Supervisor is tasked with planning, executing, and delivering new IT projects or initiatives related to systems and helpdesk operations.
• This role involves providing a final review of all helpdesk and systems-related reports and tasks on a weekly basis to the Director of IT.
• The supervisor will also participate in bi-weekly meetings with the Director of IT to discuss the progress of ongoing projects and employee performance.
• Maintains systems efficiency and coordinates with 3rd party vendors to meet business objectives.
• Establish annual IT goals and initiatives with direct reports and ensure that deliverables are met in a timely manner.

IT Systems Helpdesk Supervisor

Technical Program Manager

• Design and implement projects that simplify and automate complex tasks in PCS and SSS.
• Integrate AI and automation tools to improve efficiency and accuracy.
• Facilitate cross-division communication and decision-making.
• Build trust and alignment among stakeholders to ensure smooth implementation.
• Use behavioral strategies to encourage adoption of new processes.
• Promote continuous improvement and accountability across teams.
• Develop clear, actionable project plans with measurable milestones.
• Monitor progress and adjust strategies to meet deadlines and quality standards.
• Track key metrics such as stakeholder satisfaction, cycle time reduction, and compliance.
• Report outcomes to leadership and recommend improvements.

IT Program Manager

• Accurately translate spoken work situations like lectures, conversations, and meetings.
• Utilizing technology to transcribe spoken English in some settings.
• Reading an original document and translating it into the language required.
• Editing translated versions
• Will need to be sensitive to the culture of the original languages and the target languages during the translation process
• Other duties as assigned.

Translator – Tagalog

• Provide Translation services for individuals with a language barrier
• Accurately translate spoken work situations like lectures, conversations, and meetings
• Utilizing technology to transcribe spoken English in some settings
• Reading an original document and translating it into the language required
• Editing translated versions
• Be sensitive to the culture of the original languages and the target languages during the translation process
• Other duties as assigned.

Translator, Pashto

• Accurately translate spoken work situations like lectures, conversations, and meetings
• Utilizing technology to transcribe spoken English in some settings.
• Reading an original document and translating it into the language required.
• Editing translated versions
• Will need to be sensitive to the culture of the original languages and the target languages during the translation process
• Other duties as assigned.

Translator, Nepali

• Accurately translate spoken work situations like lectures, conversations, and meetings
• Utilizing technology to transcribe spoken English in some settings
• Reading an original document and translating it into the language required
• Editing translated versions
• Will need to be sensitive to the culture of the original languages and the target languages during the translation process
• Other duties as assigned.

Translator, Khmer

• Meet daily IT operational requirements of approximately 1400 users
• Deliver operational computers to end users within the same day 90% of the time
• Ensure the end user is notified directly by a help desk representative prior to closing a trouble ticket
• Provide effective management of validated IT hardware and software requests
• Install, deliver, or set up hardware or software within 2 business days of approval and availability
• Resolve verified customer complaints within 2 business days of receipt (4-6 per month)
• Provide a trouble ticket number for all interactions requiring touch support services
• Close a minimum of 90% of all trouble tickets presented daily
• Open VIP tickets shall be reported daily to the Director of IT operations
• Install and test software capabilities prior to releasing computers to end users
• Other duties as assigned.