Technical Business Analyst
Trilogy Federal
ServiceNow
Business Analyst II
Cayuse Holdings
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $85,000 - $123,000 per year
Job Level
Mid-LevelSenior
About the role
- Review, analyze, and evaluate business systems and user needs for SSA eligibility systems
- Formulate system designs to align with business strategies and develop specifications
- Prepare detailed solutions including risk identification, cost/benefit analyses, and technical specifications
- Participate in senior-level IT activities within Business Automation and Social Services Applications division
- Interpret programmatic policies and determine impacts on automated systems
- Engage with stakeholders at all organizational levels to drive system enhancements
- Develop and implement continuous process improvement initiatives and analyze performance data
- Perform root cause analysis and develop corrective action plans for IT systems and processes
- Provide peer reviews of business requirements documentation and coordinate technical writing/editing reviews
- Review complex project deliverables (charters, design docs, test plans, risk assessments) and provide feedback
- Serve as lead in producing documentation and expertise in response to internal and external audit requests
- Prepare and present complex communications and reports to all levels up to executive management
- Provide production support and technical assistance to users of SSA eligibility systems
- Other duties as assigned
Requirements
- Ability to analyze and interpret technical information including regulations, policy, and automation system documentation
- Ability to communicate in writing, translating user/business needs into a technical style, and communicating technical instructions to system users
- Ability to plan and coordinate individual and group work activities
- Ability to detect and diagnose application problems
- Ability to create technical designs for solutions to problems
- Ability to work professionally with a broad range of stakeholders
- Ability to prepare concise business requirements, technical specifications documents and related artifacts
- Must be able to pass a background check; may require additional background checks as required by projects and/or clients
- Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner
- Exceptional verbal and written communication skills
- Excellent organizational, analytical, and problem-solving skills with high-level attention to detail
- Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner
- Must be self-motivated and able to work well independently as well as on a multi-functional team
- Ability to handle sensitive and confidential information appropriately
- Proficient in MS Office: Word, Outlook, PowerPoint, and Excel
- Ability to work on-site in Austin, TX; position will be 3 days remote with 2 days (Mon & Fri) required to be onsite
Benefits
- Medical, Dental and Vision Insurance
- Wellness Program
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Short-Term and Long-Term Disability options
- Basic Life and AD&D Insurance (Company Provided)
- Voluntary Life and AD&D options
- 401(k) Retirement Savings Plan with matching after one year
- Paid Time Off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business systems analysissystem designrisk identificationcost/benefit analysisroot cause analysistechnical writingtechnical specificationsprocess improvementproject deliverables reviewdocumentation production
Soft skills
interpersonal skillscommunication skillsorganizational skillsanalytical skillsproblem-solving skillsmultitaskingadaptabilityself-motivationteam collaborationattention to detail
