Help Desk Agent
Cayuse Holdings
full-time
Posted on:
Location Type: Office
Location: Pendleton • Oregon • United States
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Salary
💰 $20 - $29 per hour
Job Level
About the role
- Provide first-line technical support and customer service to internal and external users
- Diagnose, troubleshoot, and resolve technical issues
- Log incidents, service requests, and resolutions in ticketing system
- Escalate complex issues to higher-level support staff
- Communicate status updates, instructions, and guidance to users
- Assist in user account management tasks
- Maintain and contribute to help desk documentation and knowledge base
- Adhere to IT security protocols and compliance policies
- Identify and report recurring issues for process improvement
Requirements
- Bachelor's degree in related field or 4 years professional experience in lieu of degree
- 1 year of professional experience in engineering or IT
- Secret Clearance is required
- U.S. Citizenship is required due to sensitive nature of the work
- Exceptional interpersonal skills
- Exceptional verbal and written communication skills
- Excellent organizational, analytical, and problem-solving skills
- Proficient in MS Office, Word, Outlook, PowerPoint, and Excel
Benefits
- SCA Health & Welfare fringe benefits
- EAP
- 401(k) Retirement Savings Plan with matching after one year
- Paid Time Off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supporttroubleshootingincident loggingservice request managementuser account managementprocess improvement
Soft Skills
interpersonal skillsverbal communicationwritten communicationorganizational skillsanalytical skillsproblem-solving skills
Certifications
Bachelor's degreeSecret Clearance