Cayuse Holdings

Senior Computer User Support Specialist

Cayuse Holdings

full-time

Posted on:

Location Type: Office

Location: Kansas City • Kansas • Montana • United States

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Salary

💰 $20 - $35 per hour

Job Level

Senior

About the role

  • Deliver comprehensive, around-the-clock IT technical support to authorized end users
  • Ensures the optimal configuration, installation, and ongoing maintenance of information systems and related services
  • Provides technical assistance to computer users
  • Identifies logs and track user issues through IT incident ticketing system
  • Updates and maintain a knowledge base for investigating, diagnosing, and resolving incidents
  • Answer questions or resolve computer problems for clients
  • Plans and leads major technology assignments
  • Evaluate performance results and recommend major changes affecting short-term project growth and success
  • Deliver 24/7/365 IT technical support to approved seat service USACE end users
  • Provide timely restoration and proper maintenance of USACE laptops/tablets/workstations and peripheral devices
  • Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle

Requirements

  • Associates Degree
  • 6 years of experience in Computer User Support
  • Comprehensive knowledge of IT Technical Support
  • Knowledge of Lifecycle Replacement of Equipment
  • Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
  • COMPTIA Security Certification
  • Secret Clearance is required
  • Exceptional communication skills, both oral and written
  • Ability to respond effectively to customers with a sense of urgency
  • Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
  • Highly motivated with the ability to handle and manage multiple tasks at any one time
  • Ability to forge new relationships, individual and teaming in nature
  • Must be a Self-starter, that can work independently and as part of a team.
Benefits
  • Medical, Dental and Vision Insurance
  • Wellness Program
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Short-Term and Long-Term Disability options
  • Basic Life and AD&D Insurance (Company Provided)
  • Voluntary Life and AD&D options
  • 401(k) Retirement Savings Plan with matching after one year
  • Paid Time Off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT technical supportcomputer user supportlifecycle replacement of equipmentincident ticketing systemknowledge base managementasset management lifecycle
Soft Skills
exceptional communication skillssense of urgencyability to manage multiple tasksrelationship buildingself-starterteamwork
Certifications
Associates DegreeDoD 8570 IA Baseline CertificationIAT Level IA+ CENetwork+ CESSCPCCNA-SecurityCOMPTIA Security CertificationSecret Clearance