Cayuse Holdings

Journeyman Computer User Support Specialist

Cayuse Holdings

full-time

Posted on:

Location Type: Office

Location: Detroit • Missouri • United States

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Salary

💰 $27 - $32 per hour

About the role

  • Provides second-tier support to end-users for PC, server, mainframe applications, and hardware.
  • Handles problems that the first-tier help desk support is unable to resolve.
  • May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
  • Simulates or recreates user problems to resolve operating difficulties.
  • Recommends systems modifications to reduce user problems.
  • Maintains currency and high level of technical skill in field of expertise.
  • Technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.
  • Installs and tests personal computers, printers, and other peripherals, configures operating system, load shrink-wrap programs and other application software programs.
  • Troubleshoots printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
  • Other duties as assigned.

Requirements

  • AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined education.
  • 4+ years of professional, applicable experience.
  • Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
  • Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment.
  • Must have valid driver's license.
  • Interim Secret Clearance required prior to start.
  • Experience supporting Windows 10, and MS Office 2013.
  • Experience using Remedy or a similar ticketing system.
  • Must be able to pass a background check.
  • May require additional background checks as required by projects and/or clients at any time during employment.
Benefits
  • Medical, Dental and Vision Insurance
  • Wellness Program
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Short-Term and Long-Term Disability options
  • Basic Life and AD&D Insurance (Company Provided)
  • Voluntary Life and AD&D options
  • 401(k) Retirement Savings Plan with matching after one year
  • Paid Time Off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootinghardware diagnosticssoftware diagnosticssystem configurationoperating system configurationapplication software installationuser supportproblem resolutionnetwork services interactiontechnical support
Soft Skills
communicationproblem-solvingcustomer serviceteam collaborationtraining
Certifications
AA/AS degreeDoD 8570 IA Baseline CertificationIAT Level IA+ CENetwork+ CESSCPCCNA-SecurityDoD 8570 IA Computing Environment Certification