Catholic Charities Community Services

Manager

• Provides effective engagement, assessment, service planning and follow-up using a strengths based and trauma-informed approach
• Provides crisis intervention in emergencies and disasters around shelter, food, clothing, and other basic needs through the provision of financial assistance, food pantry, goods, advocacy, access to benefits and resources
• Responds to disasters within the community or city as assigned and needed to provide case management support
• Develops a comprehensive understanding of the complex social service system and partners with clients to better navigate these networks
• Designs and provides peer support groups in collaboration with community members
• Conducts community outreach to build program capacity
• Enters information into Data Management System(s)
• Meets program deliverables in a timely and efficient manner and works collaboratively with the funding partner (Department of Youth and Community Development—DYCD)
• Completes requests for financial assistance and gathers relevant supportive documentation in a timely, efficient, and thorough manner
• Attends and participates in weekly supervision, monthly Department meetings, team meetings, community meetings, trainings, and other agency-related activities.

Case Manager

Financial Planning and Analysis

• Financial system management for the purpose of enabling the Finance team to successfully meet its planning, reporting and fiscal audit requirements
• Maintain internally administered solutions and applications (technical, hands-on role)
• Liaise with third party vendors for maintenance and optimization of hosted solutions
• Oversee the user support model-Tools (ticketing system, group email inbox), SLAs and protocols/procedures
• Maintain master data in ERP and FP&A systems (org structures, chart of accounts, consolidation and allocation rules/calculations) for all agency entities
• Provide oversight and technical support for month-end financial closings and reporting
• Enable/maintain databases and reporting solutions to assure integrity of underlying data for all financial/compliance reporting and planning
• Identify, recommend and drive process and solution improvements
• Responsible for administration of the agency FP&A platform (Prophix), including development/maintenance of all financial modules
• Play a critical role in the Planning/Forecasting functions as liaison to the Business Process Owners (BPO)
• Collaborate with the Director to establish team goals and objectives.
• Train and mentor staff.
• Own the policies and procedures related to financial system support/controls and fiscal operations effectiveness.

Case Manager

Financial Systems Manager