Design, document, deploy, and manage remote office computer solutions through all phases of lifecycle management for Dell and Cisco server equipment deployed at enterprise hosting locations and local facilities.
Support infrastructure and deployment projects across multiple regions and locations.
Partner with hardware, software, and vendor teams on the development of data center solutions.
Provide project participation, advice, and counsel to IT personnel, management, and project teams on various aspects of remote office compute hardware and software.
Lead in the design of IT vendor hardware to meet organizational needs.
Establish and implement global security and operational best practices and adhere to IT Controls.
Adhere to IT Service Management processes, instruction, and procedural documentation.
Work with application support teams/customers/operations/application teams to develop plans to minimize the technical and/or business impact of computer environment changes.
Monitor, troubleshoot and resolve complex problems within the compute environments.

Requirements

Bachelor’s degree in computer science, Computer Engineering, or related field.
10+ years designing, deploying, and operating remote office compute infrastructure.
Experience with Dell and Cisco server/computer hardware and any other server hardware that could be relevant.
Experience with server virtualization (VMware, Nutanix, etc.)
Strong communication, teamwork, analytical, interpersonal, and customer service skills.
Ability to communicate service interruptions is critical; management and impacted customer base must be aware of the situation and anticipated recovery time.
Experience working on multiple projects simultaneously and delivering against deadlines in a complex global environment.

Benefits

Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

remote office compute infrastructureDell server hardwareCisco server hardwareserver virtualizationVMwareNutanixlifecycle managementtroubleshootingproblem resolutionIT Service Management

Soft Skills

communicationteamworkanalytical skillsinterpersonal skillscustomer serviceproject managementadvisory skillscounseling skillsleadershiporganizational skills

Certifications

Bachelor’s degree in computer scienceBachelor’s degree in Computer Engineering