Caterpillar Inc.

Senior Product Support Field Engineer

Caterpillar Inc.

full-time

Posted on:

Location Type: Office

Location: Point Pleasant • Ohio • Virginia • United States

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Salary

💰 $128,470 - $192,710 per year

Job Level

Senior

About the role

  • Enhance communications between factory, dealer and customer
  • Identify application & installation issues and communicate corrective actions
  • Train and assist Cat Dealer personnel in advanced troubleshooting
  • Provide expert level on-site advanced troubleshooting
  • Investigate reports of product issues, gathering pertinent data
  • Perform post failure root cause analysis
  • Provide on-site product specific hands-on training for operators and technicians
  • Deploy and follow field test iron
  • Assist dealers with understanding and implementation of Service Publications, TIB (Technical Information Bulletin), Engine News, Service Magazines, and Service Letters
  • Identify services growth opportunities
  • Conduct work safely while ensuring others are safe
  • Maintain a daily presence at customer sites and dealer workshops

Requirements

  • Bachelor’s Degree in Engineering or other degree with relevant engine/generator set job-related experience desired.
  • Experience working with gas/diesel large engines and Caterpillar Dealers.
  • Thorough knowledge of reciprocating engine genset applications, their function and performance.
  • Excellent communication skills (including written, oral, electronic, and presentation skills), with ability to adapt for a wide-ranging audience from dealer technicians to Caterpillar’s management and Customer’s management teams.
  • Broad industry knowledge and experience in dealer product support operations.
  • Results oriented, self-starting individual with flexibility to accommodate a fast and ever-changing environment.
  • Must have high motivation to produce a high-quality product.
  • Technically astute with hands-on experience and ability to apply engineering principles to quickly solve complex problems.
  • Demonstrated ability to collaborate with and influence team members from many different backgrounds and cultures.
Benefits
  • Medical, dental, and vision benefits*
  • Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
  • 401(k) savings plans*
  • Health Savings Account (HSA)*
  • Flexible Spending Accounts (FSAs)*
  • Health Lifestyle Programs*
  • Employee Assistance Program*
  • Voluntary Benefits and Employee Discounts*
  • Career Development*
  • Incentive bonus*
  • Disability benefits
  • Life Insurance
  • Parental leave
  • Adoption benefits
  • Tuition Reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
advanced troubleshootingroot cause analysisreciprocating engine genset applicationsgas enginesdiesel enginesengine performancehands-on trainingtechnical information bulletin (TIB)service publicationsproduct support operations
Soft Skills
communication skillspresentation skillsresults orientedself-startingflexibilityhigh motivationcollaborationinfluenceadaptabilityproblem-solving
Certifications
Bachelor’s Degree in Engineering