Catena

IT Support Specialist

Catena

full-time

Posted on:

Location Type: Remote

Location: Philippines

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

JamfMacOSPython

About the role

  • Enroll and maintain all company devices in Apple Business Manager
  • Provision and configure macOS and Windows endpoints for all employees
  • Troubleshoot hardware and software issues across Apple and Microsoft ecosystems
  • Connect device management infrastructure to Google Workspace and other platforms
  • Execute technical onboarding: account creation, tool access, device provisioning
  • Own offboarding processes: device retrieval, account deprovisioning, access removal
  • Develop and maintain SOPs and documentation for onboarding/offboarding
  • Take ownership of scaling onboarding operations from current processes
  • Support deployment and monitoring of endpoint security tools
  • Maintain and enforce security policies and best practices
  • Assist with access reviews, security audits, and compliance system management
  • Build automation for recurring IT workflows in partnership with operations
  • Ensure clean integration and communication between internal tools and platforms
  • Serve as the first internal escalation point before involving external IT support
  • Handle reactive hardware/software support requests from the team

Requirements

  • Must-Haves (Required)
  • - 1–3 years of experience in IT support, systems administration, or similar technical roles
  • - Hands-on experience with identity and device management in Apple and Microsoft ecosystems
  • - Strong working knowledge of macOS
  • - Understanding of Apple device management integration with SaaS ecosystems (Google Workspace)
  • - Ability to work independently as the sole internal IT resource
  • - Availability to work U.S. hours
  • - Strong documentation skills and attention to detail
  • - Clear communication for non-technical audiences
  • Nice-to-Haves (Preferred)
  • - Familiarity with MDM platforms: Jamf, Intune, Kandji
  • - Experience with SaaS admin: Google Workspace, Microsoft 365, Auth0, 1Password
  • - Exposure to SOC 2, ISO 27001, or similar compliance frameworks
  • - Startup or high-growth tech experience
  • - Basic scripting (Bash, PowerShell, Python) for automation
  • - Relevant certifications (CompTIA Security+, Apple Certified Support Professional, Microsoft equivalents)
  • - Understanding of zero-trust security principles
Benefits
  • - Competitive Salary: Based on experience and skills
  • - Remote Work: Fully remote—work from anywhere
  • - Performance Bonus: Based on data accuracy, reporting timeliness, and overall sales efficiency
  • - Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
  • - Generous PTO: In accordance with company policy
  • - Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
  • - Direct Mentorship: Guidance from international industry experts
  • - Learning & Development: Ongoing access to resources for professional growth
  • - Global Networking: Connect with professionals worldwide
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supportsystems administrationmacOSdevice managementidentity managementscriptingautomationendpoint securitytroubleshootingdocumentation
Soft Skills
attention to detailclear communicationindependenceownershipproblem-solvingescalation managementorganizational skillscollaboration
Certifications
CompTIA Security+Apple Certified Support ProfessionalMicrosoft equivalents