Catchpoint

Senior Customer Success Engineer

Catchpoint

full-time

Posted on:

Location Type: Remote

Location: India

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Job Level

Senior

Tech Stack

DNSTCP/IP

About the role

  • Onboarding Excellence: Dive into the onboarding process, ensuring our customers are set up for success.
  • Juggler Extraordinaire: Prioritize, multitask, and thrive under pressure. Your mission? Drive successful customer engagements and outcomes.
  • Product Guru: Educate clients about our product features and capabilities throughout their contract lifecycle.
  • Spot the Gaps: Identify client usage and adoption gaps. Collaborate with Sales and Client Success Managers to drive the up-sell motion.
  • Relationship Builder: Assist with account education and building customer champions.
  • Content Creator: Contribute actively to customer case studies, knowledge base articles, blogs, and webinars.
  • Jetsetter: Travel to customer locations when needed. Build relationships, educate, and spread the Catchpoint magic.
  • Tech Detective: Research and analyze internet-related events impacting customer applications.
  • Lifelong Learner: Stay sharp! Attend workshops, read professional publications, and network with fellow experts.
  • Team Player: Collaborate with engineering teams. Identify product opportunities and help design solutions.
  • Customer Whisperer: Work closely with product management. Understand customer needs, validate future feature designs, and ensure delight.
  • Renewal Rockstar: Contribute to client renewals and up-sell opportunities.

Requirements

  • 6+ years of experience in a customer facing/ technical consulting role.
  • Understanding of web and internet technologies.
  • Familiarity with common Integration tools used in Synthetic, APM industry
  • Basic Knowledge of TCP/IP protocols (IPv4/v6, ICMP, TCP, UDP, HTTP’s, DNS, BGP etc.)
  • Knowledge of the web-performance industry is a plus
  • Good analytical and triaging / data triangulation abilities
  • Self-motivated, detail-oriented, organized, and the ability to work independently
  • Exceptional verbal and written communication skills including experience presenting in front of a large audience
  • Bachelor’s degree in Engineering / BCA / MCA / BSC / MSC
Benefits
  • Equal opportunity employer that prohibits Discrimination and Harassment
  • Commitment to creating an inclusive and engaging environment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
web technologiesinternet technologiesTCP/IP protocolsICMPTCPUDPHTTPDNSBGPdata triangulation
Soft skills
multitaskingprioritizationcustomer engagementrelationship buildingcontent creationanalytical skillsself-motivateddetail-orientedorganizational skillscommunication skills