Catchpoint

Technical Customer Success

• Onboarding Excellence: Dive into the onboarding process, ensuring our customers are set up for success.
• Juggler Extraordinaire: Prioritize, multitask, and thrive under pressure. Your mission? Drive successful customer engagements and outcomes.
• Product Guru: Educate clients about our product features and capabilities throughout their contract lifecycle.
• Spot the Gaps: Identify client usage and adoption gaps. Collaborate with Sales and Client Success Managers to drive the up-sell motion.
• Relationship Builder: Assist with account education and building customer champions.
• Content Creator: Contribute actively to customer case studies, knowledge base articles, blogs, and webinars.
• Jetsetter: Travel to customer locations when needed. Build relationships, educate, and spread the Catchpoint magic.
• Tech Detective: Research and analyze internet-related events impacting customer applications.
• Lifelong Learner: Stay sharp! Attend workshops, read professional publications, and network with fellow experts.
• Team Player: Collaborate with engineering teams. Identify product opportunities and help design solutions.
• Customer Whisperer: Work closely with product management. Understand customer needs, validate future feature designs, and ensure delight.
• Renewal Rockstar: Contribute to client renewals and up-sell opportunities.

Senior Customer Success Engineer