Castlight Health

Care Guide Support Specialist

Castlight Health

full-time

Posted on:

Location Type: Remote

Location: Utah • United States

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Salary

💰 $20 - $39 per hour

About the role

  • Providing expert technical and customer support to both medical and non-medical customers.
  • Troubleshooting, resolving technical issues, and ensuring customers benefit from the company’s products and services.
  • Coordinate with care center staff to provide exceptional experiences for patients and members.
  • Address inquiries, make appointments, and maintain effective communication.
  • Provide customer service regarding medical appointments, insurance verification, and benefits.
  • Process medical orders, including verifying patient information and ensuring accuracy in documentation.
  • Diagnose and resolve technical and customer service-related issues.
  • Accurately document all customer interactions in the company's CRM or ticketing system.
  • Collaborate with other internal teams to improve customer service processes.

Requirements

  • Must be able to start on March 9, 2026 and be present for all training for the following 6-8 weeks.
  • Must successfully complete 6-8 weeks of training with 100% attendance.
  • Strong problem-solving skills.
  • Technical expertise.
  • Customer-focused approach.
  • High level of professionalism in handling sensitive medical information.
  • Clear speaking and listening abilities.
  • Ability to maintain stable internet connectivity.
  • Ability to type quickly and accurately.
Benefits
  • This position is bonus eligible based on individual and company performance.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supporttroubleshootingcustomer servicemedical orders processingdocumentation accuracyCRMticketing system
Soft Skills
problem-solvingcustomer-focusedprofessionalismcommunicationlisteningtyping accuracy