Customer Support Specialist II
Castlight Health
full-time
Posted on:
Location Type: Hybrid
Location: Sandy • Utah • United States
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Salary
💰 $26 - $39 per hour
About the role
- Provide expert technical and customer support to both medical and non-medical customers
- Troubleshoot and resolve technical issues
- Coordinate with care center staff for customer experiences
- Document all customer interactions and maintain records in CRM
Requirements
- Strong problem-solving skills
- Technical expertise
- Customer-focused approach
- High level of professionalism
- Experience with CRM or ticketing systems
- Ability to maintain confidentiality and adhere to HIPAA regulations
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supporttroubleshootingCRMticketing systems
Soft Skills
problem-solvingcustomer-focusedprofessionalismconfidentiality