Castle Trust Bank

Mortgage Administrator

Castle Trust Bank

full-time

Posted on:

Location Type: Hybrid

Location: Basingstoke • United Kingdom

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Salary

💰 £28,000 per year

About the role

  • Manage a pipeline of applications and package each loan for approval by the Underwriting team
  • Conduct initial reviews of applications and perform credit and property checks
  • Support an underwriter buddy to gain knowledge in mortgage processing
  • Issue all documentation once the loan has been approved
  • Support the completions team to finalize the loan
  • Update and support broker partners and external sales teams throughout the application process
  • Provide updates, chase for documentation, and process valuation reports

Requirements

  • Telephone experience working in a busy and vibrant office, in either financial services or a similar customer service focused setting
  • Effective organisation skills and the ability to pay meticulous attention to detail
  • Previous experience in the mortgage underwriting process (advantageous)
  • Passion for delivering excellent customer service
  • Confidence working in a demanding environment and juggling simultaneous priorities
  • Ability to work well as part of a team
  • Strong communication skills (both verbal and written)
Benefits
  • annual performance related bonus based on individual and company performance
  • generous contributory pension scheme through Hargreaves Lansdown
  • life assurance
  • 25 days annual leave (plus bank holidays on top) with the option to buy/sell up to 5 additional days (terms apply)
  • Vitality at Work membership
  • free access to BHFS Rise EAP to support health and wellbeing
  • free eye test vouchers
  • discounted gym membership
  • season ticket travel loans
  • various discounts through Perkbox
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
mortgage processingcredit checksproperty checksloan documentationapplication reviewsvaluation reports
Soft Skills
organisation skillsattention to detailcustomer serviceteamworkcommunication skills