Castillians

Consultant

• Partner with the sales team on qualified opportunities: attend discovery calls, ask the right business and technical questions, and scope client needs accurately.
• Lead or co-lead functional discovery workshops with prospects to map current-state processes (CRM, sales, finance, service, operations) against Zoho capabilities.
• Design and deliver tailored Zoho demonstrations and proof-of-concepts that speak to the prospect's actual use cases, not generic feature walkthroughs.
• Produce solution proposals, high-level effort/cost estimates, statements of work, and licensing recommendations (Zoho One vs. individual apps, tiering, add-ons).
• Support RFP/RFI responses and, where relevant, public-sector tender submissions, ensuring technical and functional sections are accurate and defensible.
• Act as a credible technical voice in client-facing meetings, building trust ahead of contract signature.
• Translate signed-off requirements into functional and technical designs across the Zoho Suite (CRM, Books, Desk, Projects, Analytics, Creator, Flow, and related modules as required).
• Configure and customise Zoho applications: modules, layouts, workflows, blueprints, functions (Deluge scripting), approval processes, and automation.
• Design and build integrations between Zoho and third-party/legacy systems (APIs, webhooks, middleware) and data migration from source systems.
• Own solution documentation: functional specs, configuration workbooks, test scripts, and end-user documentation.
• Coordinate UAT with client stakeholders, manage defect resolution, and sign off go-live readiness.
• Ensure implementations respect PTL's governance standards for regulated-sector clients, including data protection, access control, and audit-trail requirements (GDPR and, where applicable, sector-specific controls).
• Provide post-go-live and managed-services support: troubleshooting, minor enhancements, user queries, and periodic health checks.
• Identify opportunities to expand client usage of the Zoho Suite (upsell/cross-sell) and feed these back to the sales team.
• Maintain a working knowledge of Zoho's product roadmap and new releases, assessing relevance to existing clients.
• Contribute to internal reusable assets: demo environments, accelerators, estimation templates, and reference architectures, to reduce delivery time on future engagements.

Senior Techno-Functional Zoho Consultant

Backend Engineer

• Work on government health-related projects
• Develop assigned components, including network clinics portal
• Ensure secure access for authorized personnel
• Improve process performance and database efficiency
• Assist in incident resolution, bug fixes and data patches
• Attend to required enhancements and software quality

Senior .Net Engineer

Full-stack Engineer

• Implement features on the newly developed gaming dashboard.
• Design, develop, and maintain scalable backend systems.
• Create efficient and responsive frontend components.
• Optimize and maintain databases for high performance.
• Collaborate with cross-functional teams to deliver high-quality features.
• Support QA team with testing activities.

Senior FullStack Engineer

Frontend Engineer

• Diagnose and resolve front-end and back-end issues
• Optimize SEO strategy for better online visibility
• Develop components for managing dynamic content
• Create tournament leaderboards and banners
• Refine UI elements and address alignment issues
• Collaborate with UI/UX and backend teams
• Ensure thorough testing and validation of features
• Review pull requests and enforce coding best practices
• Support junior developers' professional growth

Senior Frontend Engineer

Software Engineer

• Support new operators' network migration
• Conduct network testing and troubleshooting
• Maintain operational reports and documentation
• Design and upgrade client networks

Mobile Core Engineer

• Develop and implement software systems and applications
• Analyze current systems, create, test, implement, and maintain programs
• Track work in ticketing system and ensure clarity, conciseness, and accuracy
• Write clean and well-commented code using latest technologies
• Work on OSS/BSS systems including CRM, Billing, and Integration
• Diagnose and resolve issues and liaise with team members
• Prepare UAT and SIT test cases and training material
• Conduct testing and performance evaluation of Microsoft Copilot
• Create cases on Salesforce project
• Handle minor tickets and support Camunda processes

AI Engineer

• Work on adding multilingual features to chatbots
• Conduct benchmarking to enhance language detection in chatbots
• Participate in testing and quality assurance of AI systems
• Implement changes to improve chatbot efficiency and prevent premature transfers to agents
• Coordinate with support and customer experience teams for feature requests
• Perform ongoing chat analysis for effectiveness assessment
• Design AI-powered chatbots for customer interaction in various fields
• Automate processes using AI to improve efficiency
• Develop scalable AI infrastructures and integrate new machine learning techniques
• Evaluate and work with various AI models for different applications
• Contribute to the roadmap for integrating speech-to-text and real-time voice APIs

AI Engineering – Voice API

• Designing and implementing web architecture
• Building and designing databases and full-stack systems
• Creating REST APIs and integrating front-end UI
• Developing new application features
• Performing backend development
• Testing and verifying new features and fixes

Senior Full Stack Engineer

• Conduct thorough code reviews for different projects
• Provide ongoing support and mentoring to junior team members
• Contribute to architectural decisions and technical discussions
• Troubleshoot and resolve technical issues for application performance optimization.

Senior Angular Consultant

Network Engineer

• Serve as the final technical authority during critical incidents where standard escalations have proven ineffective.
• Lead deep-dive forensic analyses to identify root cause and provide immediate workarounds or permanent fixes.
• Utilize advanced debugging and packet analysis to isolate complex network anomalies.
• Provide real-time technical intervention to restore service availability during major outages.
• Conduct independent, peer-level reviews of proposed architectural changes, capacity upgrades, and new site deployments.
• Identify hidden risks, single points of failure, and configuration vulnerabilities in proposed network designs.
• Provide a "Red Team" perspective on network changes to ensure they meet the highest standards of stability and performance.
• Validate complex route redistribution strategies, BGP policy implementations, and high-availability designs prior to production deployment.
• Provide expert guidance on lifecycle management, technology roadmaps, and hardware/software selections.
• Assist in the technical evaluation of new Cisco platforms (e.g., Catalyst 9000 series, Nexus 9k) to ensure compatibility and optimal configuration.
• Advise leadership on high-risk technical decisions, translating complex network issues into clear business impact assessments.
• Contribute to the development of network standards, best practices, and operational runbooks.
• Guide internal engineering teams through complex resolution processes to facilitate knowledge transfer during engagements.
• Conduct post-incident reviews and provide detailed root-cause analysis reports.
• Recommend proactive measures and architectural improvements to prevent recurrence of critical incidents.

Cisco Network Engineer, CCIE-Level

SDET

• Continuously focus on automation and manual testing of compliance automation tool
• Design and implement automated tests using in-house test automation framework
• Perform manual and automation tests on multiple features
• Investigate and troubleshoot issues identified during testing
• Collaborate with development teams to ensure quality delivery
• Identify potential problems and design better testing approaches

SDET – .NET

Security Engineer

• Be part of our Global Engineering Network!
• Design and implement a high-availability IBM QRadar SIEM architecture to ensure resilience, scalability, and business continuity.
• Perform platform sizing and capacity planning based on log volume, EPS/FPS requirements, retention policies, and future growth.
• Lead the deployment, configuration, and optimization of the IBM QRadar platform.
• Plan and execute the migration from the existing SIEM solution to IBM QRadar with minimal service disruption.
• Integrate, collect, parse, and normalize logs from diverse security devices, network infrastructure, servers, applications, cloud services, and endpoint solutions.
• Develop, tune, and maintain correlation rules, use cases, offenses, and detection content aligned with the MITRE ATT&CK framework.
• Optimize SIEM performance by reducing false positives and improving detection accuracy.
• Configure and manage access security, including Multi-Factor Authentication (MFA), LDAP / Active Directory integration, Role-Based Access Control (RBAC).
• Ensure compliance with security standards and organizational policies.
• Produce technical documentation, architecture diagrams, deployment guides, and operational procedures.
• Collaborate with SOC analysts, infrastructure teams, and cybersecurity stakeholders to continuously improve monitoring and incident detection capabilities.
• Provide technical support, troubleshooting, and knowledge transfer to operational teams.

SIEM and Security Architecture Engineer

• Design, develop, test, and maintain SOAR playbooks to automate security incident detection, investigation, and response.
• Integrate the SOAR platform with ITSM solutions, SIEM platforms, security tools, and enterprise applications using APIs and connectors.
• Develop scripts and automation workflows using supported scripting languages (e.g., Python, PowerShell, Bash).
• Implement and orchestrate automated response actions, including: Firewall rule updates and IP blocking, Active Directory (AD) user account disablement, Endpoint isolation and quarantine, Packet capture (PCAP) extraction, Memory dump acquisition for forensic analysis.
• Develop API integrations with internal and third-party security solutions.
• Collaborate with SOC analysts and incident responders to automate repetitive security operations and improve incident handling processes.
• Troubleshoot and optimize automation workflows to ensure reliability, efficiency, and accuracy.
• Document playbooks, integration procedures, automation workflows, and operational runbooks.
• Ensure automation activities comply with organizational security policies and governance requirements.
• Participate in continuous improvement initiatives to expand automation coverage and enhance SOC maturity.

Engineering

Solutions Engineer

• Integrate and operationalize security solutions including XDR, NDR, PAM, EDR, IDS/IPS, Messaging Security, Cyber Range, and FIM.
• Configure and fine-tune UEBA models, correlation rules, and detection logic.
• Develop and maintain SOC use cases, detection content, and monitoring dashboards.
• Perform host and network forensics to support incident investigations.
• Conduct detection testing, validation, and acceptance testing to ensure monitoring effectiveness.
• Create and maintain technical documentation, procedures, and operational runbooks.

SOC Integration, Operationalization Engineer

• Design, implement, and maintain virtualized environments using platforms such as VMware vSphere, Hyper-V, or KVM.
• Manage server consolidation, clustering, and resource optimization to ensure performance and scalability.
• Integrate virtualization platforms with storage, networking, and backup solutions.
• Monitor system health, capacity, and performance, proactively identifying and resolving issues.
• Support disaster recovery and business continuity initiatives within virtual environments.
• Implement and maintain security best practices for virtual machines, hypervisors, and management consoles.
• Collaborate with infrastructure and security teams to streamline automation and improve deployment efficiency.
• Provide technical support to customers and reseller partners on virtualization design and troubleshooting.

Senior Techno-Functional Zoho Consultant

Senior .Net Engineer

Senior FullStack Engineer

Senior Frontend Engineer

Mobile Core Engineer

Senior .Net Engineer

AI Engineering – Voice API

Senior Full Stack Engineer

Senior Angular Consultant

Cisco Network Engineer, CCIE-Level

SDET – .NET

SIEM and Security Architecture Engineer

Engineering

SOC Integration, Operationalization Engineer

Senior Virtualization Engineering