Castalia Systems

Software Engineer

• Provides advice and training to end-users and less-experienced network personnel
• Identifies, analyzes, and resolves network incidents and problems
• Provides network/equipment/specialized training and technical guidance
• Determines network specifications, input/output processes, and working parameters for hardware/software compatibility
• Knowledge of the associated hardware, software, and equipment associated with USBICES
• Participates in special projects as assigned
• Analyzes, administers and maintains voice, video, and/or data communications networks
• Manages the usage and performance of voice, video and/or data communications networks
• Maintains network to meet Enterprise Service Availability and Service Level Agreement requirements
• Utilizes IT Service Management (ITSM) Principles to identify, categorize, prioritize, escalate, troubleshoot, and resolve incidents
• Maintains network security and ensures compliance with security policies and procedures
• Participates in the development and implementation of network-related procedures and standards
• Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance
• Assists with development of third-party monitoring actions and procedures for network infrastructure

Telecommunications Engineering Specialist – Journeyman