Sales Administrator
CASIO UK
full-time
Posted on:
Location Type: Hybrid
Location: Wembley • United Kingdom
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About the role
- Manage customer accounts, ensuring accurate order processing, pricing and confirmations.
- Maintain and update order books, monitoring stock allocations, reservations and ad-hoc movements.
- Coordinate bookings and deliveries, working closely with logistics and planning teams to meet customer deadlines.
- Review and resolve order, pricing or stock discrepancies, escalating issues where appropriate.
- Support new account onboarding, ensuring systems and records are accurately set up.
- Maintain accurate customer records, supplier guides and account procedures.
- Handle a high volume of customer and stakeholder enquiries via phone and email, ensuring timely and professional responses.
- Manage customer queries and support tickets through Zendesk and other digital channels.
- Liaise with internal teams including Sales Account Managers, Planning, Credit Control, Logistics and Customer Services.
- Investigate and resolve delivery or order issues, keeping customers informed throughout.
- Maintain clear, courteous and consistent communication.
- Process online orders accurately and efficiently.
- Monitor and update online stock availability and allocations.
- Support product launches and new releases in collaboration with internal teams.
- Identify recurring issues and contribute to process improvements.
Requirements
- Strong organisational and administrative skills with excellent attention to detail
- Confident written and verbal communicator, comfortable engaging with multiple stakeholders
- Ability to prioritise, multitask and adapt in a busy, changing environment
- Calm, professional and resilient when handling queries or resolving issues
- Proactive problem-solver with a flexible, can-do approach
- Collaborative team player who enjoys supporting others
- Previous experience in Sales Administration, Customer Service, Operations or a similar support role
- Comfortable working with phones, emails and multiple systems
- Experience using CRM systems (Zendesk desirable but not essential — full training provided)
- Intermediate Microsoft Excel and Word skills
Benefits
- 25 days annual leave plus Bank Holidays
- Paid Birthday Day Off
- Competitive Salary
- Fantastic healthcare benefits from Day One: Private Medical Insurance via BUPA, Permanent Health Insurance, Medicash Health Plan
- Death In Service (4x salary)
- Excellent non-contributory Pension Scheme, up to 14%
- Employee Discount, up to 50%
- Anytime access to personal development and training courses via LinkedIn Learning
- Anytime access to retail discounts at 200+ retails (Reward Gateway)
- Casio Sponsorship Scheme for employee charity fundraising
- Head Office team social events and activities including giveaways and reward & recognition incentives
- Join a company that's recently been certified as a 'Great Place to Work'!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order processingstock managementcustomer record maintenanceproblem resolutiondata entryprocess improvementsales administrationcustomer serviceoperations supportonline order processing
Soft skills
organizational skillsattention to detailwritten communicationverbal communicationmultitaskingadaptabilityprofessionalismresilienceproblem-solvingteam collaboration